Customer Service Coordinator - Remote | WFH

Customer Service Coordinator - Pop Culture Events (Remote with Travel Required)

Are you passionate about delivering amazing experiences for fans? Do you thrive in a fast-paced environment and enjoy solving problems with a smile? If so, this could be the perfect opportunity for you!

We're looking for a Customer Service Coordinator to join our team and help create unforgettable experiences for pop culture fans. In this role, you'll provide top-notch customer support both remotely and on-site at some of the biggest fan events in North America. You'll play a key role in ensuring attendees have a seamless and enjoyable experience—from answering questions before an event to supporting operations during live shows.

This is a remote position based in the U.S., but when the show calls, you'll be there—traveling to select events to help bring the magic to life. Sound like your kind of adventure? Read on!

What You'll Be Doing:

Delivering outstanding service—Whether it's via email or in person at events, you'll be the go-to problem solver for fans.
Traveling to select events—Be on-site at some of the most exciting pop culture events, providing hands-on customer support.
Collaborating with teams—Work closely with the Operations and Marketing departments to resolve customer and ticketing issues.
Enhancing the fan experience—Partner with the Marketing team and ticket platform provider to improve processes and implement new initiatives.
Managing customer inquiries—Handle high volumes of incoming emails, assisting with ticket purchases, refunds, upgrades, and accessibility requests.
Keeping things organized—Maintain accurate records of customer interactions, track key metrics, and compile reports on ticketing and customer satisfaction.
Supporting ticketing logistics—Assist with ticket builds, Will Call requests, and RFID badge ordering and fulfillment.
Bringing fresh ideas—Contribute to ongoing improvements that enhance the overall event experience for fans.

What We're Looking For:

Customer service experience—Previous experience in a customer support role, ideally within the events industry.
Strong communication skills—You're great at both written and verbal communication, with a knack for problem-solving.
Tech-savviness—Familiarity with customer service tools (e.g., Zendesk) and basic proficiency in Microsoft Word and Excel.
A team player mindset—You thrive in a collaborative environment and have a positive, can-do attitude.
Independence & adaptability—You can manage your time effectively while working remotely and adjust to different situations on-site.
Willingness to travel—You'll need to be available to attend select events throughout the year.
U.S.-based—This role is open to candidates located within the United States.

Why You'll Love Working With Us:

Flexible remote work—Enjoy the freedom of working from home, with opportunities to travel to events.
Exciting event experiences—Be part of the action at some of the largest pop culture events in the world.
Professional growth—Access learning opportunities, mentorship programs, and career advancement paths.
Generous time off—Start with 15 days of PTO, increasing with tenure, plus 10 national holidays and your birthday off!
Competitive benefits—Health, vision, and dental insurance, 401k matching, parental leave, and more.
Well-being support—Access to mental health resources, wellness programs, and employee assistance services.
Recognition & community—Be part of a team that values your contributions and celebrates success together.

Salary Range: $45,000 - $50,000 per year

This posting will expire on 03/14

Join the Team!

We're looking for someone who is passionate, proactive, and eager to make a difference. If you love fan culture and have the skills to provide top-tier customer support, we'd love to hear from you!

Even if you don't meet every qualification, we encourage you to apply. We value enthusiasm, adaptability, and a willingness to learn.

We are committed to creating an inclusive and welcoming environment. All qualified applicants will be considered without regard to race, gender, disability, or other protected characteristics.

Ready to take the next step? Apply today and help us create unforgettable fan experiences!
Employment Type: Full-Time
Salary: $ 45,000.00 50,000.00 Per Year