Customer Care Representative

Confidential
New York, NY



Pioneer Telephone is a leader in the rural telecommunications and cellular industry. The primary purpose of this position is to provide exceptional customer service to internal and external customers by assisting them with a wide array of service, billing and technically related inquiries, questions and concerns in a professional, courteous manner. The Care Center is operated from 7:00 a.m. to 10:00 p.m., Monday through Friday and 7:00 a.m. to 9:00 p.m. on Saturday. This position consists of a 40-hour workweek, applicant must be able to work 1:00 p.m. to 10:00 p.m. which includes rotating Saturday's.

QUALIFICATIONS, SKILLS & ATTRIBUTES

This is not an entry-level job. Previous customer service is a must. Phone skills are imperative.

Passion for Heals mission and obsessed with providing the highest level of customer service

Enjoyment of the day-to-day aspects of customer service; you genuinely enjoy helping people and enjoy the challenge of fixing problems and making someones day; you actually love to answer the phone or respond to an online inquiry

Solutions oriented and resourceful, with poise and composure in the midst of stressful or heated situations and the ability to think quickly and analytically in meeting the moment while staying focused on larger goals

Excellent written and verbal communication skills combined with strong interpersonal skills

About
Pioneer Telephone Cooperative, Inc., an industry leader in rural telecommunications services, is a multi-service telecommunications corporation providing communications products and services to more than 150,000 subscribers/customers in 76 communities encompassing 30 Oklahoma counties in Western Oklahoma. Pioneer provides an array of telecommunications products and services, including Local Telephone Service, Ethernet Transport Service (ETS), High-Speed Internet, Digital TV, Cellular, Long Distance, Wireless Broadband, Security Systems, Business Solutions and Yellow Pages Advertisement. This institution is an equal opportunity provider and employer.
Posted 2025-11-19

Recommended Jobs

Nurse Practitioner / Physician's Assistant

Dart Healthcare Staffing
Delmar, NY

Job Description Job Description $50,000 in annual bonus potential! Nurse Practitioner (NP) Medical Director Services PC is looking to hire experienced Nurse Practitioners (NP) to service a fa…

View Details
Posted 2025-11-08

Accounts Payable Clerk

Cannondesign
Cheektowaga, NY

If you think your skills, experience and aspirations make you a good match for this position, we encourage you to apply.   ABOUT THE ROLE The successful candidate will be an integral part of…

View Details
Posted 2025-10-22

Senior Software Engineer

Valon
New York, NY

About the Company Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home own…

View Details
Posted 2025-09-12

Manufacturing Equipment Technician - B Shift

Techint Group
Fairport, NY

Qualitrol Job Description Role: Manufacturing Technician B-shift/split shift Location: Fairport, NY Why this is a great place to work... It all starts with the people and the c…

View Details
Posted 2025-11-15

Associate Manager, Accounts Payable

Mattel
East Aurora, NY

Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, en…

View Details
Posted 2025-09-15

Bartender

Bathtub Gin
New York, NY

Are you passionate about cocktails and ready to showcase your skills in a fast-paced, high-energy environment? We’re seeking an experienced bartender to join our dynamic team at Bathtub Gin, a premie…

View Details
Posted 2025-11-07

Snowflake Data Engineer/Business Analyst_Independent Consultants only_W2

Ajna Infotech
Niskayuna, NY

Job Description Job Title: Snowflake Data Engineer/Business Analyst Location: Niskayuna, NY – 5 days onsite Type: Contract Responsibilities: • Work with the business to understand …

View Details
Posted 2025-11-16

Sales Manager, Media Business Development - New York, 10019

Universal Music Group
New York, NY

Sales Manager, Media Business Development - New York, 10019, United States of America How We LEAD: Universal Music Group is the world’s leading music company. Within its UMGB division, UMG has be…

View Details
Posted 2025-11-10

Principal Product Manager, Customer Data Platform

Rokt
New York, NY

We are Rokt, a hyper-growth ecommerce leader. We enable companies to unlock value by making each transaction relevant at the moment that matters most, when customers are buying. Together, Rokt's AI-…

View Details
Posted 2025-10-19

Senior Interior Designer

Business of Home
New York, NY

Job Post Senior Interior Designer Apply » Company: Downey Duration: Full-time Date Posted: 10/29/25 Category: Interior Design Location: New York Salary: 100-150k Job Descript…

View Details
Posted 2025-11-15