General Manager- Hyatt Centric Wall Street, NYC

Overview

Job Title: General Manager

Location: Hyatt Centric Wall Street, New York

Reports To: Senior Vice President of Operations

Job Summary

The General Manager (GM) at Hyatt Centric Wall Street, New York, is responsible for providing overall leadership and strategic direction to ensure the hotel’s success in achieving associate satisfaction, operational excellence, financial performance, guest satisfaction, and brand standards. The GM will serve as the key decision-maker, promoting a culture of hospitality, innovation, and collaboration. The ideal candidate will have strong leadership abilities, extensive hotel management experience, and a track record of driving profitability and guest satisfaction in a competitive urban market.

Responsibilities

1. Leadership and Management
   • Oversee all aspects of the hotel’s daily operations, including front office, housekeeping, food & beverage, sales, and maintenance departments.
   • Ensure a guest & associate centric culture by fostering an environment where guest satisfaction is the highest priority.
   • Build and develop a high-performing team through recruitment, training, performance management, and career development.
   • Promote a culture of accountability, collaboration, and innovation.
2. Financial Management
   • Develop and manage the hotel’s budget, including revenue forecasts, profit and loss statements, and capital expenditure planning.
   • Monitor and analyze financial performance to ensure profitability and cost efficiency.
   • Maximize revenue opportunities through effective pricing strategies, yield management, and partnerships.
   • Implement strategies to control costs while maintaining high service standards.
3. Guest Satisfaction and Brand Standards
   • Ensure compliance with Hyatt brand standards and elevate the guest experience through continuous improvement.
   • Actively engage with guests and address feedback to improve overall satisfaction scores and online reputation.
   • Drive guest loyalty through personalized service and recognition programs.
4. Sales & Marketing
   • Collaborate with the sales and marketing teams to develop strategies for increasing market share, growing occupancy, and driving revenue across all segments (business, leisure, group, etc.).
   • Act as an ambassador for the property and brand, networking within the local community and with key business partners.
5. Operational Efficiency
   • Ensure smooth coordination between departments for an efficient operational workflow.
   • Ensure compliance with health and safety standards, local regulations, and environmental sustainability initiatives.
   • Identify areas for operational improvements and implement processes to enhance productivity.
6. Community Engagement
   • Foster strong relationships within the Wall Street community and with key stakeholders to promote the hotel as a preferred destination for both locals and visitors.
   • Participate in local business organizations and engage in community activities to enhance the hotel's profile.

Qualifications

• Bachelor’s degree in hospitality management, business, or a related field (or equivalent experience).
• Minimum of 7-10 years of progressive hotel management experience, with at least 5 years in a leadership role at a full-service, luxury, or boutique hotel.
• Proven track record of successfully managing hotel operations, improving guest satisfaction, and driving financial performance.
• Strong understanding of financial statements, revenue management, and budgeting.
• Excellent leadership, communication, and interpersonal skills.
• Experience working in New York City or a similar urban market is preferred.
• Ability to thrive in a fast-paced, high-pressure environment and adapt to changing market conditions.

Benefits

• Competitive salary and bonus potential.
• Health, dental, and vision insurance.
• 401(k)
• Paid time off and hotel discounts.
• Opportunities for career growth within the Hyatt brand.