Inbound Call Center Representative (CSR)

Call Center Representative

Location: East Syracuse, NY (13057)

Job ID: #72391

Pay Range: $17-19

Schedule is Monday to Friday, 8am - 5pm

Open to US Citizens or US Permanent Residents

Required Experience: 6+ months experience handling inbound calls in a call center

The Company - one of the top 3 largest HVAC manufacturer in the world, often cited as # 1 in the USA HVAC market share.

Who we are and what we do:

We are the number for 1800-(Company Name). We serve all of North America, including Canada. Our customer base is end users of our equipment. We are considered 'the factory' and are the manufactures of heating a cooling equipment. We then sell the equipment to a distributor who sells to a dealer or contractor. The dealer or contractor installs it in the customer's home. Instead of the homeowner reaching out directly to the dealer they will call Carrier for assistance. We will also get dealers looking for their distributor so they can obtain parts or technical support.

What we help them with:

• Dealer referrals- connecting a inbound customers with a dealers that can provide sales or service we will warm transfer to a dealer

• Our number one goal is to get the homeowner connected with the dealer

• Provide customers with warranty information

• Product comparison

• Dealer referrals to distributors

• Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department

• Customer Service complaints are triaged by Tier 1 and transferred to the Tier 2 representatives

• Call Agents are also responsible for triage of remote access or Wi-Fi capable products such as thermostats.

Required Experience:

• Microsoft Office proficient

• Type 35-45 words per minute

• Excellent verbal and written communication skills

• HS Diploma / GED

• Pass a background check

• Pass a drug screen

• Call Center or CSR experience

Open to US Citizens or US Permanent Residents

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law.

Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices ( .

Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at [email protected].