Weekend Client Experience Coordinator

Weekend Client Experience Coordinator

Pay: $23/hour

Schedule: Friday (5:30-8:30pm), Saturday (9am-8pm), Sunday (9am-5pm) *Hours are approximate and will vary within the listed hours based on location needs weekend to weekend*

Location: Manhattan and Queens locations available

NY Kids Club & NY Preschool is inspiring today’s children to succeed in tomorrow’s world with our love for play— and we’re looking for a Weekend Client Experience Coordinator to join our growing team!

Our mission is to instill a lifelong love of learning with our engaging curriculum, taught in a safe, dynamic and supportive environment and designed to enrich every child throughout their educational journey.

We pride ourselves on an environment that allows you to find a sense of belonging, learn from your diverse teammates, who have a great sense of humor, and take pride in everything they do; if that sounds like you, join us!

Here’s what a Weekend Client Experience Coordinator's day looks like:

• Respond to all weekend family inquiries (phone, email, in-person) with accurate program information and next steps.
• Lead engaging tours and consultations that clearly communicate program benefits and drive enrollment interest.
• Log all leads, inquiries, and tour notes into the CRM system to ensure accurate records and smooth weekday follow-up.
• Identify and flag high-potential leads for timely weekday enrollment closure.
• Greet and assist families on-site, ensuring a welcoming and professional weekend front-desk experience.
• Support orientation for new weekend students, helping families navigate their first visit confidently.
• Maintain clear communication with current weekend families, sharing updates and gathering feedback to support retention.
• Provide general operational support, including basic payment assistance, form guidance, and upkeep of the reception area.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all responsibilities or qualifications of the job.

This job is for you if you:

• Have a High School Diploma or GED- required
• Bring 2+ years of proven success in building enrollment and/or delivering outstanding customer service experience.
• Available Friday afternoon/evening through Sunday
• Possess strong communication skills.
• Are a self-­starter, highly motivated, dynamic and creative team player
• Have excellent organizational abilities and capacity to manage multiple projects/assignments in a fast-paced environment
• Have the ability to leverage technology to support center operations
• Have previous experience working in an environment with or around children is a plus
• Are a lifelong learner!

What’s in it for you:

• Dental, and Vision Benefits
• Paid Time Off
• 401(k) Savings and Retirement Plan
• Tuition Assistance
• Commuter Program
• Discounted Fitness membership

The pay rate for this role is $23 per hour plus eligibility for gratuity.

Physical Demands:

The role involves standing, walking, sitting, constant movement, and occasional climbing. The ability to lift and move up to 50 pounds is required. Specific sensory abilities include close vision, color vision, peripheral vision, depth perception, and adjustment of focus.

Inclusivity and Diversity:

NY Kids Club & NY Preschool is committed to an inclusive and diverse community. We celebrate differences, leading with kindness and respect. We are an equal opportunity employer, prohibiting discrimination based on various factors.

Accommodations:

The NY Kids Club complies with ADA requirements. If you need accommodation in completing the application, please contact [email protected].

Job Type: Part-time

Pay: $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Paid time off
• Referral program
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Sales: 1 year (Required)

Work Location: In person