Queens New York - Job Coach - Supported Employment Program (SEMP)

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

About this role

Manage a caseload by providing individual assistance and guidance to individuals with disabilities with the mission of assisting them with obtaining, training and maintaining employment. The most prevalent disability group is Intellectual/Developmental Disability; others may include mental illness, visual impairment, mental illness, or other conditions and impairments. Here at Goodwill, we support persons with Intellectual & developmental disabilities and neurodiversity (Autism Spectrum), with obtaining and maintaining a job in the community. The DSP-Job Coach is the person who directly works with and supports our individuals and their families in finding a job and career. We are offer Full Time employment with many benefits starting at $20/hour (equivalent to $40,000/Year)

Are you a good match for the Job Coach Role?

• I am comfortable travelling throughout NYC, and being out in the community, visiting multiple work sites throughout the day
• I enjoy, teaching and encouraging others how to complete a task
• I am patience when explaining and showing an individual how to complete a task
• I do not mind rolling up my sleeves and showing someone the proper way to clean or stock merchandize on the shelves or communicate with others.
• I am able to write clear and concise progress note directly after providing a service which captures what transpired
• I like to communicate with other members of the team in order to keep everyone informed, that would let to the continued success of the program.

If you answer Yes to the majority of questions, then don't stop now, apply and join the team!

The Awesome Things You’ll Do

• Maintain departmental billing efficiency standards
• Maintain accurate daily case-notes, monthly summaries, SAP’s and other necessary documentation in a timely manner, on agencies Electronic Health Record Platform (EHR)
• Site visits with participants and employers throughout NYC Region in order to provide support services
• Responsible for maintaining and updating key information in EHR records to ensure a state of audit ready records
• Assist transitioning youth from school an unemployed individuals to through a formal “Discovery” to explore possible careers
• Work effectively with consumers in order to obtain/maintain employment
• Maintain charts in a timely manner and audit ready condition
• Write clear and concise case notes and service plans in a timely manner.
• Work in a cooperative manner with other Goodwill and non-GW programs.
• Effective Job Coaches will be able to develop good relationships with consumers, parents, therapists, group homes and employers, in order to facilitate positive movement toward employment goals.
• Through those relationships help consumers, to remove obstacles and barriers toward employment goals.
• Work effectively with employers in order to facilitate accommodations and address workplace problems/issues to result in greater job retention.
• Needs to maintain contact with consumers and employers to identify and resolve problems early on in order to prevent a job loss or termination from the program
• Good interpersonal skills
• Flexible Schedule and Travel throughout 5 boroughs, most time is spent out in the field at multiple sites and multiple boroughs each day
• Assists consumers in achieving the highest level of independent functioning on the job
• Coaches are encouraged to directly assist in job development activities and efforts
• Additional duties as requested by Manager

Activities are subject to change / be added to meet business needs with management approval.

Our Must Haves

• Minimum preferred: Associates degree.
• Preferred: 1+ year of experience working with people with disabilities
• Exceptions will be made for graduates of specialists DSP training programs such as Educational Opportunity Center graduates (EOC’s)

Special Working Conditions

• Job primarily consists of field on-site and off site face to face visits with consumers.
• Travel throughout the NYC mostly on public transportation
• Expected to make site visits during consumer work schedules and will consist of evening and weekend work in the community.

What We Offer

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

#IND1

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at [email protected]. We are happy to assist and ensure you have an equal opportunity to apply.