DIRECTOR OF TECHNICAL GRAPHIC DESIGN

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DIRECTOR OF TECHNICAL GRAPHIC DESIGN

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DIRECTOR OF TECHNICAL GRAPHIC DESIGN

• Agency: HRA/DEPT OF SOCIAL SERVICES

Posted on: 10/19/2025

• Job type: Full-time

Location

MANHATTAN

• Title Classification: Exam may be required

Department

Policy Proc-Training NM

Salary range: $58,700.00 - $173,486.00 The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. The Office of Procedures provides the critical link between policy development and worker execution of the agency programs. Up-to-date, well-written procedures, supported with effective training, provide workers with the knowledge and standards required to operate agency's program consistently and effectively. Under the general direction of the Senior Director for Centralized Support Services, with wide latitude for the exercise of initiative, technical skill and independent judgment and working with various levels of agency leadership (deputy commissioners, deputy chiefs, executive directors, etc.), the Director of Technical Graphic Design is responsible for complex graphic and technology tasks in format and content development of OPPT policy and procedures documents. This Director will also supervise and advise all subordinate staff in ensuring that all current policy and procedures pertaining to DSS/HRA/DHS programs and related support services are accessible before posting to the DSS eDocs system, providing timely access to information for all levels of DSS employees located throughout the five boroughs as well as ensuring any client facing document that will appear online is accessible. The Office of Policy, Procedures and Training (OPPT) is recruiting for one (1) Administrative Graphic Artist NM I to function as Director of Technical Graphic Design for their Office of Procedures who will:

• Direct/advise graphic artist staff by performing quality control of their work, ensuring that staff are in adherence to current industry standards including, but not limited to, accessibility and format. Provides guidance and instruction on any new technology or formats that become available for agency use.

• Manage the timely and accurate posting of original or revised versions of DSS/HRA/DHS policies and procedures on DSS eDocs. Materials include procedure documents; forms; notices; posters; brochures; pamphlets; flyers; training material; memos etc. Liaises with the Office of Communications and Marketing (OCM) requesting and monitoring Web changes. Maintains a Change Tracking System preparing production reports for the Senior Director.

• In collaboration with DSS Information Technology Services (ITS) programmers, develop policy document accessible formats appropriate for use in a variety of technology systems including, but not limited to, POS, WMS, NYCWAY and the Internet. Formats include pre-fill formats and Smart Forms. Adapt content to technical specifications to accommodate such technically challenging layouts as foreign language forms. Learns new software as needed to perform tasks.

• Provide technical support within the Office of Procedures Forms Unit with emerging template creation technology such as Microsoft Forms and Adobe.

• Using available technology and resources, develops and maintains an online system for monitoring and tracking requests for new forms and form revisions. Maintains a content approval process log for OPPT Web change requests and evaluates OPPT Web design making recommendations for improvements and/or corrections.

• Supervise the maintenance of the Multilingual database of all forms and non-client forms and monitors developing policy and procedures to alert the Senior Director when translated versions of existing documents are required. Monitors production to ensure translated materials are produced where required by federal, state, local regulation, and court mandates.

• Responsible for ensuring the maintenance of the OPPT Shared Procedures Document Production database storing current and historic versions of all OPPT documents for staff to use in the research and development of policies; procedures; forms and materials.

• Assist the Office of Procedures with the development and writing of procedural documents when necessary.

• Responsible for performing accessibility checks on documents prior to posting internally on eDocs as well as sharing with OCM for external posting.

Minimum Qualifications

1. High school graduation or equivalent and two years of training in an approved technical school in oils, water colors, painting, design, black and white, layout and other art media and seven years full-time paid experience as a commercial artist, four years of which must have been in supervision and planning of art work done by a staff; or 2. Education and/or experience which is equivalent to "1". However, all candidates must have the four years of supervisory experience as described above

Preferred Skills - Knowledge of Microsoft Office Suite including but not limited to InfoPath, Forms, and SharePoint. - Knowledge of the Adobe Professional series of products. - Excellent communication and writing skills. - Familiarity with HRA systems such as eDocs preferred but not required 55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Minimum Qualifications

1. High school graduation or equivalent and two years of training in an approved technical school in oils, water colors, painting, design, black and white, layout and other art media and seven years full-time paid experience as a commercial artist, four years of which must have been in supervision and planning of art work done by a staff; or 2. Education and/or experience which is equivalent to "1"". However, all candidates must have the four years of supervisory experience as described above

Preferred Skills

• tKnowledge of Microsoft Office Suite including but not limited to InfoPath, Forms, and SharePoint. -tKnowledge of the Adobe Professional series of products.-tExcellent communication and writing skills.-tFamiliarity with HRA systems such as eDocs preferred but not required

55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Job ID

606412

Title code

1000D

Civil service title

ADMINISTRATIVE GRAPHIC ARTIST

Title classification

Competitive-1

Business title

DIRECTOR OF TECHNICAL GRAPHIC DESIGN

• Experience level: Experienced (non-manager)

Number of positions

1

Work location

4 World Trade Center

• Category: Administration & Human Resources

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