Sr. Account Manager (MANTL)

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami's Mobile App Platform has been certified by J.D. Power for providing clients with "An Outstanding Mobile Banking Platform Experience."


Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably's Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.


As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.


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The Account Manager contributes to the mission of MANTL by driving value for our customers through strategic partnership. The AM will set the account strategy, drive renewal, and identify upsell opportunities for a set of named accounts.


Success in this role includes building meaningful relationships with a customer's executives, providing valuable expertise in topics of deposit origination and digital banking strategies, setting a clear vision and plan for mutual success with each customer, forecasting renewals, identifying risk and mitigating churn.

AM Responsibilities


• Develop account strategy and map out executive, champion, and influencer relationships


• Understand MANTL's products and effectively communicate all offerings to the client; position growth opportunities by identifying additional needs within an existing client offering


• Develop a proactive client outreach cadence and conduct regular reviews with all clients; ensure you are the point of contact for business opportunities, issues, and questions


• Drive customer satisfaction and ensure customers are realizing the value of MANTL products


• Access, analyze, and present customer reports to draw conclusions and provide recommendations; develop strategies to address issues posing risk to the renewal


• Serve as an expert on the customer and work with all other MANTL teams to optimize the customer experience across your book of business; identify and prioritize enhancements that improve client satisfaction and retention


• Manage all client communication, conflict resolution, and compliance on client deliverables


• Support the launch of new clients in collaboration with the implementation teams


• Provide ongoing training support to ensure adoption of our product(s); identify FAQ for helpdesk articles and/or videos to ensure scalability



Qualifications:


• 6+ years of Account Management experience with demonstrated ability to forecast and run and end to end renewal deal cycle


• Advanced written and oral communication and presentation skills are key, as is the ability to adapt approaches to meet business needs and flexibly respond to emerging/evolving client needs


• Demonstrated ability to analyze and utilize data; development of business review decks and utilizing data to uncover pain points or spotlight an area of opportunity


• Demonstrated ability to collaborate across functions (ex: product, sales, reporting, legal, finance) and work well in a team environment


• A positive attitude and team player who can elevate AM colleagues


• High level of initiative and ability to work autonomously


• Handle stressful situations and deadline pressures well


• Excellent problem solving capabilities and organizational skills


• Comfortable working in an evolving, fast-paced startup-like environment


• Background in banking or Fintech is highly desirable
The salary range for this position is: $108,000 - $135,000



Cool Things to Know



Not Just Any Company : Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.



Work Authorization : We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.



Recruiters : We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.



Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.



The Important Stuff



Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.



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J.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.