Office & Experience Manager

• We’re looking for an organized, upbeat, and people-focused Office & Experience Coordinator to help run the day-to-day operations of our NYC office while enhancing the overall employee and guest experience.

  This role is part facilities coordination, part culture and events support - ensuring our space is functional, inspiring, and reflective of who we are. You’ll manage the daily rhythm of the office, assist with onboarding, and support event logistics across internal gatherings, client activations, and FiveTwoNine events.

  You’ll thrive in this role if you’re resourceful, proactive, and passionate about creating a workplace where people feel supported, connected, and proud to come in.

  Key Responsibilities

  Office Management & Facilities

  • Oversee the day-to-day running of the NYC office, ensuring it’s clean, safe, and well-stocked.
    

  • Act as the main point of contact for building management, cleaning services, and vendors.
    

  • Manage deliveries, mail, and packages, including the collection and distribution of incoming mail and outgoing shipments.
    

  • Communicate proactively with the cleaning company to arrange additional services after events or on non-cleaning days when needed.
    

  • Manage inventory for office supplies, snacks, beverages, and equipment, ensuring items are replenished regularly.
    

  • Maintain the look, feel, and flow of the office to reflect our brand and team culture.
    

  • Coordinate maintenance and repairs, ensuring compliance with health and safety standards.
    

  • Ensure vendor invoices and utility bills are promptly forwarded to the Finance Department for processing and payment.

  [HR] Employee Onboarding & Experience

  • Partner with U.S. People Manager to deliver seamless onboarding from computer setup to office tours and introductions.
    

  • Be a friendly, helpful presence for employees and guests, helping create a positive and inclusive environment.
    

  • Support culture and engagement initiatives in collaboration with the Senior Executive Assistant and U.S. People Manager.

  Event & Experience Support

  • Provide event coordinator support for internal gatherings in partnership with the Senior Executive Assistant and U.S. People Manager (logistics, setup, and day-of execution).
    

  • Provide event coordinator support for external-facing client activations and FiveTwoNine events in partnership with the Marketing Manager (logistics, vendor coordination, and on-site execution).
    

  • Assist with hospitality for guests, creators, and visiting team members to ensure a seamless on-site experience.
    

  • Coordinate post-event resets, including cleaning schedules and supply replenishment.
    

  IT & Operational Support

  • Coordinate with the U.K. IT team to manage office hardware needs.
    

  • Track office equipment and handle light troubleshooting for in-office tech issues.
    

  • Support hybrid meeting setups (cameras, microphones, conferencing tools) for smooth collaboration.

  What You Bring

  • 2–4 years of experience in office coordination, workplace operations, or employee experience.
    

  • Exceptionally organized, with the ability to prioritize and manage multiple workstreams.
    

  • People-centered and partnership-oriented - you take ownership, anticipate needs, and communicate clearly.
    

  • Strong interpersonal skills; confident engaging across teams and seniority levels.
    

  • Tech-comfortable with Google Workspace, Slack, Zoom, and similar tools.
    

  • Energized by creative, fast-paced environments and proud of high standards in space and experience.
    

About Billion Dollar Boy

Billion Dollar Boy is the award-winning social agency with Creator Instinct®. We believe that to win in a social-first world, you need to be creator-first. And we’re here to transform how brands grow in a creator world, inspiring them with sharper strategy and creative work designed for the places where people actually are.

Since 2014, BDB has partnered with iconic brands, including Heineken, Nike, Unilever, PepsiCo, and L’Oréal. Our work has been recognized by Cannes Lions, Campaign Awards, The Drum, Webby Awards, and Shorty Awards.

Powered by Creator Instinct®, we’ve captured what great creators do naturally. We sense, shape, and scale cultural energy, translating it into a structured system for brands. This allows us to systematically turn cultural energy into commercial impact.

All of this is enabled by Companion, our proprietary technology. Now, we can deliver empirical, data-driven insights and end-to-end strategy, as well as AI to validate and scale performance.

And FiveTwoNine keeps us connected to our global network of creators. This fuels the system with creator insight and behaviour, as well as community understanding, allowing brands and talent to effective co-create campaigns that are perfect for the target audience.

Together, we are able to create industry-leading creator-driven social campaigns. In 2025, BDB and Companion were named Global Agency of the Year and Global Tech Platform of the Year at the Global Influencer Marketing Awards. And in the same year, we also received a prestigious IPA Effectiveness Accreditation.

BDB has also been named as AdWeek’s Fastest Growing for five consecutive years. While BDB was named Agency of the Year at the 2025 Drum Awards, as well as Social & Creator agency of the year by AdWeek.

Our mission is to redefine advertising by reflecting culture through the voices of creators, where creativity is democratized, and technology is the driving force behind impact. We champion equity and inclusion, and believe that diversity sparks creativity, problem-solving, and well-being. Along with fostering these values, BDB is committed to being the most innovative creator marketing agency in the world through initiatives like FiveTwoNine and Muse.

Our Values

We believe one of the biggest issues advertising agencies face is reputational. Our vision is to change that by setting a new standard of advertising with a greater social purpose, where creativity is democratised, and technology drives efficiency and effectiveness.

Billion Dollar Boy has identified industry problems and potential solutions, leading to a set of Future Behaviours that should be adopted by every agency to positively change advertising as a whole:

• Be Fair, Be Transparent - treat everyone fairly, ensure recognition
  

• Intentional Inclusivity - Actively listen, value diverse perspectives
  

• Champion Curiosity - Be curious, embrace feedback, explore new ideas
  

• Own it - Take accountability, be adaptable, lead by example
  

• Work for Tomorrow - Make decisions that contribute to a better future for BDB
  

• Kindness Over Ego - Lead with empathy, humility, and honesty
  

• All other call-outs!
  

Equal Opportunities

We encourage employees to be open and confident and appreciate that every member of the team makes a vital difference.

Billion Dollar Boy embraces equality, diversity and inclusion and will seek to promote these benefits in all of our business activities.

When recruiting new employees or when affording our current employees with opportunities for promotion, it means that we will:

• Recruit, develop and retain the most talented people, regardless of their background and make best use of their talents;

• Not discriminate unlawfully against any person;

• Select the best person for the job in terms of qualifications and abilities.

• This sets out our approach to equal opportunities and the avoidance of discrimination at work.

• A part of what we offer at BDB is a considerate suite of competitive benefits, which will be discussed with you throughout the interview process

Click here to see the Candidate Privacy Notice .