Director of Skier Services

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

The Director of Skier Services at Hunter Mountain Resort is responsible for the overall quality of the guest and employee experience. Specific focuses include:

• leadership management and development of teams
• safety culture and record
• budget responsibilities including revenue and expense oversight and forecasting
• capital project coordination
• communication and interaction with guests and safety performance

As a member of the Resort’s Senior Leadership Team the position assists in the development, communication and implementation of Resort goals and initiatives.

Job Specifications:

• Starting Wage: $88,868.83 - $114,225.42 + annual bonus + equity

• Employment Type: Year Round

• Shift Type: Full Time hours available

• Minimum Age: At least 18 years of age

• Housing Availability: No

Job Responsibilities:

• Direct responsibility for Ski and Ride School, Tubing, and Competition Services
• Direct and monitor quality of overall Ski and Ride School, Tubing, Competition Services, an SRS products and staff to ensure exceptional guest experience, alignment with Resort and Company goals, financial success, and development of future products/programs
• Work with Managers and Supervisors to ensure accountability for the quality of products and services for the guests and employees. Provide feedback, growth opportunities, leadership opportunities and appropriate training to develop Ski and Snowboard School, Tubing and Competition Services
• Leadership personnel management including hiring, training, performance reviews, coaching and disciplinary actions
• Partner with Mountain Operations leaders on terrain management, designated teaching routes, terrain expansion, grooming priorities, and additional management of shared operations
• Foster a culture of safety that ensures the highest level of safety for our employees and guests. Drive safety results that are consistent with our company expectations and instill a culture of accountability around safety performance
• Help create and implement training plans and monitor the quality of training throughout the season
• Stay current on guest and employee health and safety regulations, including MSDS standards, universal precautions, and state required background checks
• Actively seek information about industry trends, competitions, and events, and remain involved with professional organizations (ISIA, PSIA/AASI, USSSA, USASA, IFSA)
• Work with other Resort Ski and Ride School Directors on best practice program including program offerings; safety initiatives; instructor training, etc
• Monitor and maintain quality and appearance of buildings, sales facilities – both on mountain and at the base area, organizational yard, signage and program imaging, teaching terrain, and locker rooms
• Participate as a representative with foundation boards and other community conduits as assigned by the resort
• Other duties as assigned

Job Requirements:

• High School Diploma or equivalent
• At least 5+ years of experience as a leader or manager
• Proficiency in Microsoft Office
• Strong written and verbal communication skills
• Demonstrated conflict resolution skills
• Previous guest service experience
• Ability to ski and/or snowboard
• Ability to stand for long periods of time throughout the day

Preferred:

• College Bachelor’s Degree
• Current PSIA/AASI/USSA/USASA/IFSA level certification a plus
• Previous experience as a Skier Services or Product Sales & Services Leader
• Leading multiple lines of business and/or operations
• Previous experience working for Vail Resorts
• Previous experience with PeopleSoft, RPOS, Guest Connect, Lesson Connect, ProConnect, Microsoft Product Suite
• Experience overseeing ski/snowboard instructors or coaches

The expected pay range is $88,868.83 - $114,225.42 + annual bonus + equity. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 514757
Reference Date: 05/07/2026
Job Code Function: Ski/Snow School