Surgical Coordinator

A career that changes lives.

SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, Connecticut and Massachusetts. With over 127 eye care providers and the convenience of 60 locations, our commitment to delivering unparalleled services is at the heart of everything we do. As we embark on our mission, we are actively seeking teammates who are eager to contribute to our legacy of eye excellence, a tradition that spans more than 50 years.

Position Summary:

The Surgical Coordinator plays a critical role in managing the scheduling, coordination, and communication of all surgical procedures. This position involves working closely with surgeons, patients, insurance companies, and other healthcare professionals to ensure smooth and efficient surgical operations, while maintaining optimal patient care. The Surgical Coordinator must possess strong organizational, communication, and problem-solving skills to ensure timely and effective surgical procedures.

Job Duties & Essential Functions:

Patient Coordination & Communication

• Serve as the primary point of contact for patients, addressing inquiries related to surgical preparation.
• Confirm surgery dates and provide patients with detailed pre-operative and post-operative instructions.
• Arrange patient transportation for surgical procedures or related appointments when needed.
• Address patient concerns and questions both before and after surgical procedures.

Surgical Scheduling & Documentation

• Schedule surgeries and coordinate pre-operative and post-operative appointments, including those with ambulatory surgery centers (ASCs) and surgeons.
• Ensure all required pre-operative documentation—such as consent forms, medical history, and lab results—is collected, reviewed, and accurately documented.
• Prepare surgical folders and gather all necessary paperwork to ensure completeness and accuracy prior to procedures.
• Coordinate pre-operative testing and review medication lists to ensure alignment with surgical protocols.
• Confirm all critical details related to surgical procedures, including scheduling, insurance verification, medical clearances, authorizations, and consent forms.
• Update the surgical schedule regularly to reflect any changes or adjustments.

Insurance Verification & Financial Coordination

• Communicate with insurance providers to verify coverage and obtain necessary authorizations for procedures.
• Verify insurance coverage, collect co-pays and surgical fees, and reconcile patient balances.
• Collaborate with the billing department to ensure accurate recording and processing of charges.

Interdepartmental Coordination & Equipment Readiness

• Act as a liaison between surgeons, anesthesiologists, nursing staff, and other healthcare professionals to ensure all surgical requirements are fulfilled.
• Ensure availability and proper functioning of all necessary surgical equipment and supplies.

Administrative Tasks & Professional Development

• Maintain and manage patient records, ensuring accuracy and confidentiality.
• Utilize MD Prospects to track and manage patient leads.
• Monitor and respond to work emails and utilize shared tools like Google Drive to stay informed during the workday.
• Actively participate in continuing education by attending relevant classes or webinars and staying current with industry best practices.
• Maintain strict adherence to HIPAA regulations by safeguarding patient privacy and ensuring the confidentiality of all health information.
• Perform additional duties as assigned by the supervisor.

Required Qualifications:

• High School diploma or equivalent

• One (1) year of experience as a medical receptionist with knowledge of insurance verification and authorizations.
• Strong understanding of medical terminology and surgical procedures.
• Proficiency with office software and electronic health record (EHR) systems.

Preferred Qualifications:

• Associate’s degree in healthcare administration, nursing, or a related field.
• Previous experience in a healthcare or surgical setting.

Work Schedule:

• Rotating Schedule – including days, evenings, and weekends

Hourly Pay Rate:

• $25.00

Benefits:

We aim to take care of our teammates the same way we take care of our patients. All SightMD employees receive the following benefits:

• Medical/Dental/Vision Insurance
• Prescription Drug Coverage
• Company Paid Term Life Insurance & Long-Term Disability
• Supplemental Insurance Benefits
• Employee Assistance Program (EAP)
• Retirement Plan - 401(k)
• Paid Time Off (PTO)
• Paid Holidays
• Career Development Programs

• All benefits are subject to eligibility requirements.

Equal Employment Opportunity Statement:

SightMD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal, state and local laws.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact People Services at [email protected]