Residential Supervisor

Job Title : Residential Supervisor
Reports to : Residential Managers
Department : Residential

Company Overview: 

Shrub Oak International School () is a therapeutic day and residential school for autistic children, adolescents, and young adults with complex co-occurring conditions. Located in northern Westchester County, Shrub Oak offers unparalleled educational opportunities for autistic students in a family-centric, supportive environment. We offer a variety of programs to meet the needs of students across the spectrum, and our curriculum is based on the most advanced and successful evidence-based clinical and academic approaches in ASD education.

Essential Functions: 

The Residential Supervisor is a year-round, full-time position reporting to the Residential Managers and Residential Director.  In collaboration with other members of the residential team, the residential supervisor provides front-line administrative support for daily operations, while managing and leading a team of  Direct Support Professionals (DSPs) to support the needs of the students in the Residential Program. This person is responsible for guiding and mentoring staff, assisting with emergency response procedures, and collaborating across all departments within Shrub Oak. The Supervisor works closely with colleagues to create/maintain an inclusive community and foster specific skill development to meet the individualized needs of Shrub Oak’s student population. The Supervisor also actively assists with other programs, events, and services administered throughout Shrub Oak and has the opportunity to be involved in a wide range of initiatives. Having access to confidential information regarding Shrub Oak and its students, discretion and independent judgment are required.   

• Coordinate the overnight direct care needs of DSP and 1:1 staff to ensure proper care for each student.  

• Manage and lead a growing team of DSPs and 1:1s during the overnight hours, focusing on staff development and performance management in collaboration with Human Resources.  

• Mentor and orient new staff, and train others for growth and development.  

• Develop and maintain respectful relationships with students, understanding their unique needs and goals.  

• Handle challenging student behaviors with respect and teach alternative, productive behaviors.  

• Explain, enforce, and support policies to ensure an inclusive and respectful community.  

• Complete administrative tasks, including assisting with move-in/move-out, shift logs, maintenance requests, incident reports, and behavior intervention plans.  

• Work proactively with students in crisis to de-escalate situations using the SOIS protocol.  

• Report all emergencies or situations requiring immediate attention to the appropriate staff member(s) according to Shrub Oak policies/procedures.  

• Attend all required meetings, seminars, and staff orientation/training.  

• Support other department responsibilities as needed.  

Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.  

Requirements:  

Experience & Education:  

• Minimum 3 years of work experience in a high-volume/demanding customer service or human service position required 

• Experience working with neurodivergent adolescents and young adults is required 

• Experience managing, supervising, mentoring, and developing staff, with a focus on staff development and performance management, is required 

• Crisis management and de-escalation experience required 

• Experience handling aggressive behaviors and challenging client behaviors is required 

• Customer service experience required 

• Experience assisting with hygiene and personal care activities is required 

• EMT/EMS, CNA/HHA/PCA, or similar experience preferred 

• Experience working with adolescents and young adults with autism in a residential or school setting is required 

• Experience coordinating, scheduling, and overseeing staff shifts required 

• An associate’s degree in human services or a related field is required 

• Bachelor’s degree or higher preferred 

• Experience in a supervisory or management position preferred 

• Previously trained in crisis intervention, including TCI/SCIP, or similar techniques, preferred 

• Experience using Microsoft 365 suite applications preferred 

• The ability to mentor, coach, and support staff in their professional growth is required 

• Strong organizational skills and the ability to manage multiple tasks and priorities are required 

• Experience working in a therapeutic or clinical environment is preferred 

• Experience conducting interviews is a plus 

Skills & Abilities:  

• Exceptional written communication skills, including documentation, progress notes, incident reports, and related administrative tasks 

• Exceptional verbal communication skills, with the ability to clearly convey information to students, staff, and other stakeholders 

• Skilled in managing challenging behaviors and executing de-escalation techniques effectively 

• Ability and willingness to learn new skills and adapt to evolving student needs and operational requirements 

• Ability to display resilience and maintain composure in high-stress situations 

• Strong relationship-building skills with students, staff, and families, promoting a supportive and inclusive environment 

• Ability to think critically and analytically during crises, making decisions with urgency and accuracy 

• Demonstrated ability to multitask and manage competing priorities in a fast-paced, unpredictable environment 

• Ability to handle challenging and aggressive behaviors with respect and utilize appropriate behavior management strategies 

• Ability to complete and maintain required TCIS and other training certifications, staying up to date with best practices 

• Ability to mentor and develop staff, providing guidance and ongoing professional development 

• Knowledge and experience with crisis prevention, intervention strategies, and behavior intervention plans to ensure a safe environment 

• Strong organizational skills for managing staff scheduling, incident documentation, and maintaining accurate records 

• Proficiency in Microsoft Office and other software tools for documentation, communication, and scheduling 

• Ability to maintain confidentiality while multitasking and managing sensitive information 

• Collaborative team player with the ability to work effectively with interdisciplinary teams, and flexibility for evening and weekend shifts 

• Strong leadership skills, with the ability to guide, motivate, and hold staff accountable while fostering a positive work culture 

• Ability to assess and respond to emergencies swiftly and appropriately, ensuring the safety of all students and staff 

• Knowledge of and experience with special education or autism-specific educational practices, particularly in a residential setting 

• Cultural competency and sensitivity to the diverse needs of students, families, and staff 

• Flexibility and creativity in adapting programs and support strategies to meet individual student needs 

Benefits: 

Available for full-time employees. An overview of our benefits: 

• Insurance coverage: Health, vision, dental, life, and disability insurance 

• Flexible spending account (FSA) 

• Paid time off (PTO) 

• 401k w/ company match 

• Tuition/Professional development assistance 

• Employee assistance program (EAP) 

• Employee discounts 

Physical Requirements/Demands:

A workday regularly includes multiple or conflicting demands, deadlines and time pressures; work regularly requires sustained concentration. Standing for sustained periods of time, bending, stretching, walking up and down stairs (building has 6 floors), around a hilly campus as needed, may also require walking between floors or between buildings at a moment’s notice. May need to lift/move boxes up to 25 pounds and move or rearrange furniture.

Work Environment:

We are a boarding school located on a 127-acre campus. The work environment will include both indoor and outdoor spaces, mostly inside the classroom or educational environment. May include work within the residential setting. The building has 6 floors accessible by staircases and elevators.

EEO Statement:

Shrub Oak is an equal employment opportunity employer. Shrub Oak International School is an Equal Opportunity Employer.  Reasonable accommodations will be made to enable individuals with disabilities to apply for a job or to perform the essential functions of their job. Please advise us if you require a reasonable accommodation.

Please note:

SOIS maintains a smoke-free environment to ensure the health and safety of our students, employees, and community. Smoking or vaping of any kind is strictly prohibited indoors, outdoors, and during off-campus activities, with enforcement measures in place ,including smoke/vape detectors. Non-compliance will result in disciplinary action up to and including termination.