Hospitality Manager

We are now accepting resumes for the Hospitality Manager position at Oceans. This opportunity is ideal for someone who would like to join a passionate team of hospitality professionals.  Qualified team members will represent our commitment to excellence and have opportunities to establish a fulfilling career path with Toptable , a leading hospitality group based out of Vancouver, Canada. 

With a philosophy that the soul of the restaurant is found in its kitchen, we specialize in sustainably sourced seafood featuring sushi, raw bar and fresh whole fish in a variety of preparations.  We emphasize warmth and genuine care in guiding guests through this bounty.

JOB SUMMARY:

The Hospitality Manager will inspire, coach, lead, and manage the front-of-house team while working closely with fellow managers to support the creation and delivery of an elevated guest experience that is in harmony with the food and beverage program s . The ideal candidate should have a positive attitude and show a sincere passion for hospitality

*****This position requires full-time evening and weekend availability******
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(Other duties may be assigned as required)

- The ability to lead with hospitality, inspire teams, and maintain exceptional service standards
- Serve as an inspirational, committed, professional and responsible leader to the restaurant’s front-of-house team
- Oversee the day-to-day operations of the restaurant
- Maintain exceptional standards of professionalism and hospitality
- Provide hands-on coaching and elevate guest engagement
- Lead by example, inspiring staff to deliver a memorable food and beverage experience
- Display a genuine passion to facilitate and exceed guest service expectations
- Ensure the delivery of superior customer service through effective staff training and education
- Actively participate in the mentorship and support of all team members
- Develop a strong and positive rapport with staff and guests
- Drive positive results and aligns with business goals

REQUIRED EXPERIENCE AND QUALIFICATIONS:

- At least two years of management experience in a fine dining setting
- At least five years of experience previously working as a server, bartender, or sommelier
- Strong business acumen with a proven ability to provide insightful industry leading, best-in-class outcomes to perpetuate growth in a premium service environment
- Highly committed to a premium level of quality
- Skilled at developing and creating food and beverage experiences that drive customer satisfaction and loyalty
- Strong problem-solving skills, including the ability to analyze current business problems and implement recommended solutions
- Strong verbal and written English communication skills
- Excellent planning and organizational skills, including the ability to handle conflicting deadlines and prioritize multiple tasks
- Excellent wine and spirit knowledge
- Flexibility to work evenings, weekends, and holidays as required
- Full-time availability
- A professionally recognized wine and/or spirits certificate is an asset