Retail Sales Associate
Hourly Pay Rate is from $27 to $29 (based upon candidate and experience); Plus Generous Commission
Incredible Organization with Excellent Benefits
Ultra-luxury, International, Niche Jewelry Brand is looking for an experienced high-end retail sales professional to join its organization as a Retail Sales Ambassador working out of its New York Flagship Store . You will contribute actively to boutique sales, by providing remarkable service to all internal and external clients, supporting the Management Team and representing The Brand and its Image. Hours range from 11am to 6pm; Five to Six (5 to 6) Days per Week. First year’s compensation including commission can range from $100K to $125K.
QUALIFICATIONS
- Minimum Two (2) years of Luxury Retail Sales experience with strong preference for High-end Jewelry .
- Sales driven, social, open and ambitious team player full of drive and optimism.
- Proven track record in sales generation; and Entrepreneurial spirit to develop business and build long lasting client relationships.
- Excellent communication, interpersonal skills, good listening ability, and organizational skills.
- Mandarin speaker preferred but not required.
- Adaptability, Reactivity, Natural Curiosity, Authenticity, Open-minded and creativity driven.
- Able to multitask and handle the pressure of a busy day.
- Friendly and helpful approach to customers and colleagues.
- Open to feedback and communicate with Team and Managers in a clear and straightforward way.
- Willingness to learn and improve; and Commitment to take part in an innovative project.
- Product Sensitivity and a Strong Market and Fashion Trends knowledge , and a good general culture level.
- Digital savvy, with basic computer skills: Microsoft Office.
- Able to work standing up during all working hours; and must be available to work retail hours (including weekends, evenings, Holidays, client events, etc.).
- Strong understanding of Client Services.
- Must have authorization to work in the United States.
ESSENTIAL DUTIES AND RESPONSIBILITIES
BUSINESS DEVELOPER
Maximize sales and provide excellent customer and after-sales service:
- Provide tailor-made advice, listening to clients’ expectations and answering requests. Excite clients with interesting and surprising suggestions of merchandise.
- Highlight the organization’s heritage/best of the best and differentiation by maintaining a high level of product knowledge keeping relevant with market trends and competitors.
- Deal with and report all delicate situations regarding client complaints to the Sales Manager and/or the Boutique Director.
- Follow all corporate and store policies as outlined in the Employee Handbook.
- Follow all policies regarding the handling of merchandise, cash, credit card transactions, as well as safety and security measures.
- Calculate correct price and applicable tax on merchandise purchases, ensuring gift-wrapping, packing and shipping is according to company policies.
- Prepare appraisals as necessary for new and/or previously purchased merchandise.
- Assist other sales associates during sales and in all other tasks as needed.
- Accurately accept client’s pieces for repair in the approved manner; providing all required documentation, photocopies, estimated cost, estimated time, delivery method, and completes the approved manner of shipment.
- Accepts further responsibility to ensure any needed additional communication with the client be conveyed in a timely manner.
- Create your client book and update customer database consistently.
- Utilize the organization’s Clienteling App to consistently create new clients and develop relationships, through targeted and personalized outreach.
- Build relationships with clients to encourage them to desire the products and the brand in the long-term.
- Build a network of people who have an impact on local and international luxury business in order to promote customer loyalty (especially with High Potential – “HiPo”).
- Demonstrate business ownership by identifying key clients to develop and proactively determine short- and long-term strategy and objectives for each.
- Obtain relationship building data during each presentation.
- Conduct follow-up communications and send approved correspondence after each interaction.
TEAM PLAYER
Participate in maintaining a positive work environment:
- Consistently provide the highest level of professionalism in all behaviors including communication and teamwork.
- Work with all internal and external stakeholders, with a service-oriented, collaborative, available and versatile approach.
- Contribute to back of house operations, like stock control and inventories.
- Work well in a team and actively support and assist your colleagues.
- Provide high quality relevant feedback and requested reporting to the Management team.
Promote the brand’s culture internally and externally:
- Inspire customers by embodying the organization’s brand.
- Present the organization’s brand, by giving details and inspirations on collections with a storytelling approach, when needed.
- Stay informed and active socially by targeting key networking events to attend with the purpose of recruiting new clients.
- Entertain clients outside of the boutique in order to strengthen existing relationships.
- Maintain organization, grooming and appearance of all areas respecting the Visual Merchandising standard.
- Ensure customer satisfaction, engagement and that the qualitative standards required by the brand are maintained.
- Follow the guidelines provided by Corporate regarding the clienteling approach, including welcome and in-store services.
Support Management with all boutique processes, compliance, and follow-up:
- Adhere to and follow all Company Policies.
- Process customer transactions at the cash desk.
- Receive, process, prepare and organize deliveries, transfers, and shipments.
- Prepare store for opening and closing; set-up and breakdown merchandise displays daily, following proper handling and security procedures; ensure cleanliness of all display units and shelves.
- Maintain both the back-office and sales floor in a pristine condition; counters, glass, carpet, merchandise display, replenishment, cleanliness, correct pricing and tagging.
- Accurately completes the end-of-day documentation, reporting, filing and verification of funds.
- Periodic Corporate Inventory: preparation, accurate physical counts and required procedures.
- Update and maintain appraisal records as needed.
JOB COMPETENCIES AND ORGANIZATION CORE COMPETENCIES (include)
- Clienteling & Client Development; Peer Relationships; Results Oriented & Entrepreneurial Spirit; Job Knowledge; Initiative; Problem Solving; Teamwork; Dependability; Communication; and Flexibility.
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