Temporary FSS Case Manager for the Division of Program Policy & Innovation

About the Agency:

The NYC Department Housing Preservation & Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

· We maintain building and resident safety and health

· We create opportunities for New Yorkers through housing affordability

· We engage New Yorkers to build and sustain neighborhood strength and diversity.

Job Description

The Department of Housing Preservation and Development’s Division of Program Policy and Innovation is hiring a Temporary Case Manager for its Family Self-Sufficiency (FSS) Program. The FSS program enables families receiving Housing Choice Voucher, or Section 8, assistance to achieve economic independence. HPD promotes self-sufficiency in partnership with other organizations and offers education, job training, job placement and financial literacy services. The program also provides a financial incentive for employment by depositing monthly credit into escrow accounts if a household’s tenant share increases due to employment. More information on HPD’s program can be found at The selected candidate will be responsible for recruiting and enrolling participants in the program, assessing their goals and barriers, and linking them to workforce development and community-based resources. Additionally, the Case Manager will develop individual training and service plans and develop a working relationship with participants to monitor progress toward participants achieving goals and addressing barriers; coordinate case management and other service delivery by partner organizations; work to increase likelihood of successful graduation of each participant; and prepare successful participants for program graduation.

In addition, the selected candidate will also be responsible for educating FSS participants with the basics of personal financial management, which includes accessing credit scores, learning about building credit, developing a monthly budget, building savings or developing a debt reduction plan. They will also connect participants to resources to help empower them to take control of their financial situations. The candidate will respond both orally and in writing to inquiries from clients, vendors and agency personnel.

With support and guidance, the selected candidate will be required to interpret Section 8 FSS rules and regulations and apply them to specific cases, participate in internal and external meetings, interface with clients (in person, via the telephone and in writing) and perform research assignments and special projects.

Preferred Skills:

1. Experience in and knowledge of Personal Financial basics

2. Excellent Communication Skills including Active Listening Skills and ability to provide instruction to Adults

3. Strong Customer Service Focus

4. Computer Proficiency

5. Bilingual a Plus

How to Apply:

Please submit your resume and cover letter to [email protected] with the subject line “TEMP FSS CASE MANAGER”

Salary range for this position is: $26.47/hour

NOTE: Only those candidates under consideration will be contacted.

NYC residency required

Pay: $26.47 per hour

Work Location: In person