Residential Operations Manager
Salary : $70k-$72k based on individual skills and experience
Schedule : 8:00 am - 4:30 pm Key Responsibilities include but are not limited to:
- Recruit, train, schedule, and supervise Building Monitor and Front Desk/Security staff.
- Oversee daily residential operations and ensure adherence to agency and residential policies.
- Maintain an assigned resident caseload, conducting regular meetings to support Service Agreements and housing goals.
- Provide crisis intervention, case management, advocacy, and supportive services.
- Serve as a primary point of contact for residents and help resolve concerns or conflicts.
- Ensure compliance with federal, state, and local regulations and grant requirements.
- Maintain accurate documentation in HMIS and support program reporting.
- Ensure resident files are complete and confidentiality is maintained.
- Bachelor’s degree in Human Services or related field.
- Minimum 4 years of experience in homelessness services or a related human services field.
- Demonstrated supervisory and leadership experience.
- Strong communication, documentation, and conflict resolution skills.
- Proficiency with computers and data systems.
- Valid NYS driver’s license with ability to meet agency insurability requirements.
- Must be able to provide reliable transportation to/from work location.
- Ability to work full-time during normal business hours, with flexibility to work additional hours as needed.
Bethesda House is an Equal Opportunity Employer. In all employment and hiring decisions, the Agency complies with applicable anti-discrimination laws. This policy applies to all employment practices, including hiring, advertising, recruitment, promotion, demotion/transfer, layoff/termination of employment, rates of pay or other forms of compensation, and selection for training and development.
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