Legal Operations Manager

Job Description

Our client is looking for a Legal Operations Manager to join the team. You will lead a team of 40+ in the pre-litigation process, ensure casework is executed with precision, efficiency and empathy. You will manage & monitor a high performing team, drive quality outcomes for clients and identify opportunities to streamline and scale operations across the board. This is a team that values precision, speed and care. They are currently building a top-tier legal operations equipped with cutting edge technology to serve clients with humanity. This person will play a critical role in growing and shaping this team to meet the demands of rapid national expansion.

What you will do:

• Lead, coach, and grow a team of legal operations professionals across a range of functions

• Oversee key pre-litigation workflows-including claim initiation, medical record retrieval, police report follow-ups, and lien resolution

• Drive quality and throughput across high-volume personal injury caseloads

• Collaborate cross-functionally with paralegals, engineers, and leadership to improve processes

• Identify operational bottlenecks and implement scalable solutions

• Maintain high-touch communication with law firm partners and internal stakeholders

• Cultivate a culture of excellence, accountability, and client-centered service

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

5 years of experience in legal operations, healthcare, insurance, or other operational settings

Strong people management experience - leading large teams (30+)

Ability to communicate effectively both internally with the team and externally with clients

Passionate about building scalable systems to improve access to justice