Customer Success Manager - NYC

What you will be doing:

We are looking for a Customer Success Manager to help us build our SaaS-based anti-money laundering solutions, which empower organizations to fight financial crime! We are building cutting-edge solutions that help create a safer world and stop money from ending up in the hands of criminals. You will join the customer success team, where you will be charged with nurturing relationships with a portfolio of our customers. You will be a trusted advisor to our clients helping them to get the best results from using the platform while feeding back ideas to the product development teams.

As a Customer Success Manager , you will

• Manage a portfolio of Mid-Market customers, from onboarding to training to adoption and beyond


• Be the dedicated contact and own the overall relationship with your clients


• Ensure that a implementation plan is in place for each new customer and take responsibility for a successful onboarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams


• Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal


• Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems


• Drive cross-sell and upsell, expanding contract revenue in conjunction with the sales/account management team


• Play a primary role in shaping the product roadmap based on customer feedback


• Support/drive new feature roll outs, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc.


• Actively contribute towards market development work, e.g. working with marketing to create high quality collateral/content and working with the product team to define future requirements


• Function as the voice of the customer and provide internal feedback on how ComplyAdvantage can better serve our customers

About you:

As a Customer Success Manager, you will

• Have a true passion for customers – fanatical about getting them the right outcomes and becoming their advocate


• Ideally have 2+ years in a similar role, with proven experience working with mid-market accounts in a B2B environment


• Possess a good understanding of technology with familiarity of concepts such as APIs and cloud solutions


• Be a proactive self-starter that is self-directed and able to solve problems and execute independently


• Have strong process management skills, you will be able to manage a varied workload with multiple deadlines


• Possess strong relationship management skills and the ability to coordinate across teams and build consensus


• Ideally have previous project management experience and have worked in a start-up previously

What’s in it for you?

• Equity as we want you to have a part of what we are building


• Unlimited Time Off Policy- A work-life balance and focus on our well-being are critical to keeping us performing at our best


• Annual learning budget to drive your performance and career development


• Budget to set up your home office upon joining


• Parental leave and childcare benefits


• Life Insurance to protect your loved ones


• Medical (100%), Dental (90%), and Vision (80%) contribution


• Flexible Spending Accounts (FSA) to allow you to use tax free dollars for healthcare or day care related expenses


• 401k Contribution


• Financial Perks (Financial Advice, PerkSpot discounts, Pet Insurance discounts, Travel assistance)


• Pre-Tax transit benefits

The base salary range for this role is $85,000-100,000 + bonus, equity, and US benefits. The actual pay may vary based on factors such as location, experience, and skills.

About ComplyAdvantage: We're a leading SaaS provider revolutionising how fintech companies navigate complex regulatory landscapes. Our platform powers compliance and risk management for hundreds of innovative financial services companies, from emerging startups to established enterprises. We believe in empowering our teams to solve meaningful problems and create exceptional value for our customers.

We have five global hubs in New York, London, Lisbon, Singapore and Cluj-Napoca.

Since 2014, we have raised over $100 million in funding and are backed by Goldman Sachs, Ontario Teachers, Index Ventures, Balderton Capital and a16z.

At ComplyAdvantage diversity fuels our growth and our commitment to inclusion across race, gender, age, religion, identity and experience drives us forward every day. We encourage everyone to apply and will consider every application fairly.

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