Learning & Technology Adoption Specialist

Job Description

Insight Global is seeking a Learning & Technology Adoption Specialist to join an innovative international law firm client. This individual will be responsible for delivering high-impact technology training, personalized coaching, and ongoing support that helps attorneys and business professionals operate efficiently and confidently in a modern legal environment. This role requires excellent communication skills, with a passion for helping others learn and a strong understanding of emerging technologies, including generative AI tools.

Daily Responsibilities:

• AI & Innovation Enablement

o Deliver foundational training on generative AI concepts and best practices for responsible usage in the legal industry

o Introduce attorneys to AI tools such as Harvey, CoCounsel, Wendell, and provide guidance on integrating them into everyday practice

o Stay current on AI developments and recommend relevant training opportunities or adjustments

• Core Technology Training & Onboarding

o Deliver live training sessions (in-person and virtual) on core systems: Microsoft 365, document management, communication platforms, and legal tech tools

o Lead structured onboarding for new attorneys and business staff, with customized guidance tailored to each role

o Support firmwide training initiatives related to new software rollouts or major upgrades

• Personalized Coaching & Office Hours

o Host "Tech Office Hours" in-person and remotely, offering 1:1 support and workflow-specific help

o Provide individual coaching for users seeking targeted refreshers or tool-specific assistance

o Serve as a trusted guide for professionals adapting to generative AI tools and modern work platforms

• Just-in-Time Learning & Content Development

o Create user-friendly learning content including tip sheets, brief walkthroughs, and video snippets

o Maintain and enhance the firm's internal learning resource library

o Tailor training materials to highlight practical, real-world use cases - especially for AI and automation tools

• Needs Analysis & Collaboration

o Track training trends and feedback to proactively identify skills gaps or emerging needs

o Coordinate with Help Desk, the Practice Innovation Center of Excellence (CoE), and Regional Advisors to ensure training complements innovation enablement

o Share observations and user feedback with internal product and engineering team

This is a full-time position that offers flexible in-office working arrangements in NYC, Chicago, Houston, or Dallas.

Compensation:

$110,000 to $120,000 per year annual salary.

This role is eligible for a discretionary bonus based on performance.

Exact compensation may vary based on several factors, including skills, experience, geographic location, education, and consideration of internal equity.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 2-4 years of training experience within legal or professional services industries

• Enthusiasm and strong knowledge of generative AI tools (e.g., ChatGPT, CoCounsel, Harvey, CoPilot) and Microsoft 365

• Exceptional communication skills and presentation skills

• Ability to manage competing training priorities across various teams and offices

• Bachelor's degree in Information Systems, Computer Science, Legal Studies, or a related field - Experience with legal technology platforms and AI enablement/legal AI tools (Westlaw Precision, Lexis+, Vincent, Harvey, or practice-specific LLM applications)

• Familiarity with tools like Articulate, Camtasia, Snagit, or Scribe