Director, Technical Service & Biomedical Engineering
The Director, Technical Service & Biomedical Engineering leads the strategic, operational, and regulatory direction of the companys technical service and biomedical engineering functions. This role is responsible for building and developing high-performing teams across Technical Support, Biomedical Engineering, and Installation while ensuring exceptional service delivery, technical excellence, and regulatory compliance. The position also oversees budget planning, cost center management, technical troubleshooting, service partner performance, and continuous improvement initiatives that enhance customer satisfaction and operational effectiveness. Working cross-functionally with Clinical Technical Service, Marketing, Product Management, QA/Regulatory, and commercial teams, this leader plays a critical role in supporting product validations, training initiatives, complaint resolution, and quality system compliance. The role ensures adherence to FDA, ISO 13485, Canadian Medical Device regulations, Joint Commission standards, and other applicable laboratory and regulatory requirements while driving strong documentation practices, audit readiness, and process improvement.
Responsibilities
- Lead the strategic direction, daily operations, and performance of the Technical Support, Biomedical Engineering, and Installation functions.
- Develop department goals, priorities, and operating plans aligned with broader business objectives.
- Own budget planning, forecasting, expense management, and capital asset planning for the technical operations cost center.
- Provide leadership for complex technical troubleshooting, escalation management, and resolution of hardware, software, and customer-related issues.
- Support the evaluation, testing, and implementation of new instrumentation, analyzers, and related technical systems.
- Partner cross-functionally with Clinical Technical Service, Marketing, Product Management, QA/Regulatory, and commercial teams to support product launches, validations, and training initiatives.
- Develop and deliver technical training programs and materials for internal teams, distributors, and service partners.
- Manage external service providers and ensure performance against service, quality, and compliance expectations.
- Oversee the development and maintenance of SOPs, technical procedures, service documentation, and complaint-handling processes.
- Monitor technical support data, quality control, and calibration trends to identify issues, improve reliability, and strengthen service performance.
- Partner with Quality to align metrics, monitor KPIs, and maintain audit readiness across the function.
- Drive continuous improvement initiatives that enhance operational efficiency, regulatory compliance, and customer satisfaction.
Qualifications:
- Bachelors degree in engineering, biomedical engineering, a related technical field, or an equivalent combination of education and experience.
- 10+ years of experience supporting laboratory equipment, instrumentation, analyzers, or related technical systems.
- Leadership experience within the diagnostics, laboratory, or medical device industry.
- Experience leading teams and driving improvement initiatives in a growing or evolving organization.
- Strong background in technical troubleshooting, service operations, training, and regulated environments.
Preferred Qualifications:
- Advanced degree in engineering, biomedical engineering, business, or related discipline.
- Experience supporting capital equipment or complex diagnostic platforms in a customer-facing environment.
- Familiarity with complaint handling, CAPA, validation activities, and service-related quality systems.
- Experience working with distributors, third-party service providers, or global service networks.
- Demonstrated success leading organizational change, process improvement, or service transformation initiatives.
Base salary range: $170,000 to $180,000 per year. This is the anticipated salary range for fully qualified candidates. The final salary offered will be dependent on several factors that include and are not limited to relevant previous experience, job responsibilities and duration of experience, the type and length of experience within the industry, education, etc.
Recommended Jobs
Lead Specialist-Analytic Data Operations
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are…
Claims Auditor
We exist for workers and their employers -- who are the backbone of our economy. That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who stru…
Senior Software Engineer - Backend
Fitch Group is currently seeking a Backend Engineer based out of our New York office. As a leading, global financial information services provider, Fitch Group delivers vital credit and risk i…
Technical Project Manager, Agentic AI Delivery
Job Description Job Description Kasisto is seeking a skilled and versatile Technical Project Manager to work with customers on the implementation of agentic applications for financial services. T…
Logistics Coordinator
Characteristics: • Integrity • High energy level • Sense of humor • Sets and achieves goals and deadlines • Team oriented • Strong verbal and written communicator • Strong attention to detail …
Host
Major Food Group is hiring enthusiastic Hosts for THE GRILL, located inside the historic Seagram's Building. THE GRILL is a historically based American chophouse set in midcentury New Yo…
Onshore Stock Keeper-Brooklyn, NY
Onshore Stock Keeper Brooklyn, NY General Purpose: Reporting to the Senior Operations Manager, the Onshore Warehouse Coordinator is responsible for the safe, accurate, and efficient ma…
Director, Digital Advisory Solutions Seller
Director, Digital Advisory Solutions Seller ~202602697 ~Chicago, Illinois, United States ~New York, United States ~Atlanta, Georgia, United States ~Dallas, Texas, United States ~Houston…
Customer Service Representative
Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insuranc…
Structural Engineer
Job Details: Structural Engineer – Buildings | Queens, NY A growing structural engineering consulting firm in Queens is looking to add a Structural Engineer with 5+ years of building design e…