Technical Project Manager (B2B Portal)

Job Description

Job Description

OEC Group offers a competitive salary, a full benefits package, opportunities for professional growth and so much more!

You will be the regional service owner/technical project manager for OEC Group's digital B2B service (Customer portal: Query/Booking, Tracking, Reporting/Dashboard, and Communication capabilities).

What we're looking for...

• 5 to 7 years of strong proven experience in IT project management / service delivery of enterprise B2B eBusiness portals
• Knowledge of software development methodology, web technologies, IT service management
• Verbal fluency in Mandarin

What you will do...

• Play the role as the regional US Service owner
• Engage US key stakeholders to:
  • Define and drive regional voice of customer routines to continuous collect service feedback
  • Formulate and communicate customer/business requirements with global IT teams
• Collaborate with IT and business product owners to globally align service roadmap
• Host regional Business and IT review to confirm business development priorities
• Be the 1st line of business requirement reviewer to eliminate any ambiguity, seek clarifications and follow up to ensure all aspects of the requirements are covered and clearly documented
• Play the role as the technical project manager
• Collaborate with product owners and project managers (business and IT backend), to deliver solutions through project management phases from requirement specification, design to test and release
• Manage IT project schedule and ensure scope/quality control
• Manage incident resolution and Service request fulfillment
  • Act as L2 support as the US part of a global 14/5 operation, front by Service Desk (L1)
• Monitor and maintain the service health and availability
• Manage enhancements/change requests
  • Control normal change requests and delivery routines
  • Facilitate and/or emergency change procedures
• Continuously improve L1/end user knowledge to increase self-service/service efficiency
• Define, document, and communicate support procedures and policies

Who you are...

• You are known to be the calming presence under pressure; able to understand complex issues and break them down into smaller manageable requests
• You are comfortable in communicating, negotiating and managing stakeholders across all levels/departments, speaking their lingo for easy understanding, often summarize and articulate on-the-go to improve discussion focus during sessions
• You are outspoken when needed, ready to challenge logically, business/IT requirements/constraints, to understand the purpose/root cause, and ready to drive/propose a better alternative
• You work autonomously and proactively to act on what needs to be done
• You are curious and wanting to experience and grow across domains (IT front end/back end, Business) to drive a product from conception to run

Qualifications

• Bachelor's degree in computer science, information technology, or a related field
• 5 to 7 years of experience in IT project management/service delivery of enterprise eBusiness portal
• Working knowledge / experience with
  • Software development methodology (SDLC, Agile)
  • Web technologies such as HTML, CSS, JavaScript, Java, SQL
  • Project management (Agile/SCRUM, PMP)
  • IT service management
• Verbal fluency in Mandarin

Work schedule

New York Office: 9 am - 6 pm EST (Hybrid)

Salary Range

$135,000-$155,000 annually based on education and experience level

Perks & Benefits

After successfully completing and passing a standard 90-day introductory period the employee is provided with the following benefits package. This includes:

• Health Insurance Coverage (Medical Vision and Dental)
• Life and Accidental Insurance Coverage
• Vacation/ Personal/ Floating Days
• 401K Retirement Plan with up to 3% company match

About OEC Group:

Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. We provide our customers with import and export services, as well as door-to-door services for both international and domestic needs. We remain competitive by offering a wide range of logistics services, including: ocean and air freight, rail, trucking, warehousing and distribution, customs brokerage, cargo insurance and more.

Company Culture:

OEC Group provides a fun, family-oriented work culture. We are a well-established company that is continually growing and looking for strong team players. We often host company outings such as team dinners, holiday parties, company picnics, and team building activities!

OEC Group is an Equal Opportunity Employer.

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