Customer Service Admin

Job Description

Job Description

The Customer Service Admin supports a small customer service team by managing customer support tasks, data entry, and scheduling to ensure smooth operations. This behind-the-scenes role primarily utilizes proprietary databases, Microsoft Office, and communication platforms to maintain effective customer follow-up and internal communication.

Responsibilities

• Provide customer support through communication platforms
• Perform accurate data entry using proprietary databases
• Manage scheduling for customer service activities
• Maintain consistent communication within the team and with customers
• Conduct customer follow-up to ensure satisfaction

Preferred Qualifications

• 1+ years of experience in customer service
• High School Diploma or equivalent
• Familiarity with Customer Relationship Management (CRM) software
• Proficient in Microsoft Office Suite
• Strong data entry skills
• Excellent communication and problem-solving abilities
• Effective time management and multitasking skills
• Attention to detail

FlatRate Moving is a nationally recognized moving and relocation company with over 30 years of experience. Built on a guaranteed Flat Rate® pricing model and a strong reputation for service quality, FlatRate Moving is committed to delivering professional, organized, and customer-focused relocation experiences. As part of that commitment, our Customer Service and Claims team plays a critical role in ensuring that any concerns are handled promptly, fairly, and professionally.

Company Description

FlatRate Moving is a nationally recognized moving and relocation company with over 30 years of experience. Built on a guaranteed Flat Rate® pricing model and a strong reputation for service quality, FlatRate Moving is committed to delivering professional, organized, and customer-focused relocation experiences. As part of that commitment, our Customer Service and Claims team plays a critical role in ensuring that any concerns are handled promptly, fairly, and professionally.