Floor Manager

THE BRAND
Jean-Georges Management is built on a powerful culinary foundation and has evolved into a reputable and award-winning restaurant group. From inception, Chef Jean-Georges Vongerichten placed emphasis on the importance of providing the very best in culinary and tailored hospitality, which has resulted in the success of an acclaimed constellation of international restaurants. With over 60 restaurants worldwide we continuously strive towards excellence and rely on the support of our culinary and hospitality team members to contribute to our worldwide operations.

POSITION SUMMARY

The Restaurant Manager will ensure that guests fully enjoy their visit to the restaurant; curating the dining experience by directing and motivating the service staff. The Restaurant Manager will ensure a high standard of appearance, hospitality, and service in personnel and cleanliness of the dining room, ensure the timeliness of food service, supervise and train service staff, and manage within budgetary restraints. The Restaurant Manager will support in development and implementing of programs to increase revenues through repeat business and higher check averages.

ESSENTIAL JOB RESPONSIBILITIES

• Provide the highest quality service to guests at all times
• Maintain integrity of service, and visit tables while on the floor to solicit feedback. Responsible for helping on the floor when necessary
• Supervise line-level staff, establishing positive working relationships
• Support recruiting, hiring, supervision, scheduling, development, mentoring, and training of hourly employees
• Proper managing and reporting of all revenue, and costs. Ensure they are in line with the budget and/or guidelines
• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests
• Keep records required by government agencies regarding sanitation or food subsidies
• Investigate and resolve complaints regarding food quality, service, or accommodations
• Maintain and keep record of food and equipment inventories
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented to restaurant standards
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
• Partner with the kitchen staff to ensure proper food presentation and timely preparation
• Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance
• Maintain front-of-house staff schedule and assign duties
• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement
• Ensure that company policies and procedures, safety and other laws, regulations, and requirements are implemented and followed
• Operate ethically to protect the image of the company
• Complete opening and closing procedures
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Perform other duties and responsibilities as required or requested

KNOWLEDGE, EXPERIENCE AND SKILLS

• Minimum of two (2) years restaurant management experience; fine dining and high-volume experience required
• TIPS Certificate required
• Previous experience opening a full-service restaurant with a proven record of positive leadership and providing the highest level of guest and employee satisfaction
• Ability to coordinate multiple tasks such as food, beverage, and labor costs while maintaining required standards of operation in daily restaurant activities
• Proven experience demonstrating attention to detail, speed, and accuracy of tasks
• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, inventory, opening and closing procedures, personnel management, recordkeeping, and preparation of reports
• Strong analytical capabilities including budgetary and financial acumen
• Exhibits excellent verbal and written communication skills
• Ability to manage expectations, processes, and multiple projects simultaneously.
• Possess strong interpersonal and collaboration skills to manage this diverse team; must support and advance a culture of committed action, excellence, and respect
• Self-disciplined, shows initiative, possesses leadership ability, and is outgoing
• Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems
• Demonstrate strong problem-solving skills through the ability to diagnose and develop solutions
• Ability to work flexible hours; Must be able to maintain a schedule availability flexible to the business demands.  
• Must be passionate, entrepreneurial, and dedicated to success

  PHYSICAL REQUIREMENTS

• Ability to perform essential job functions consistently, safely, and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. 
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards
• Must be able to lift and carry up to 50 lbs.
• Ability to stand for the entire workday. 
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the store.  Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 
• Climbing steps regularly. 

COMPENSATION 

The base pay range for this position is $70.000-$75.000 year. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc. 

Compensation Details

Compensation: Salary $70.000-$75.000

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Dining Discounts

Required Skills

Guest Experience

Ability to Work Under Pressure

Restaurant Management

Customer Service Orientation

Providing Superb Hospitality

Conflict Resolution skills

Dynamic and Fast Paced Environment

Team Leadership

Working in a Dynamic and Fast Paced Environment

Time Management Skills

Fine Dining Experience

Adaptability

Passion for Providing Superb Hospitality

Attention to Customer Feedback

Fine Dining

Strategic Planning

Guest Service

Operational Efficiency

High Volume Experience

Quality Control

Management Experience

Leadership

Financial Management

Attention to Detail

Staff Development

Training and Development

Crisis Management

Analytical Capabilities

Creativity in Problem Solving

Staff Supervision

Budget Management

Recruiting

Training

Entrepreneurial Mindset

Scheduling

Physical Requirements

Revenue Generation

Financial Acumen

Food and Beverage Knowledge

Food and Beverage Delivery Management

Inventory Management

Health and Safety Regulations Compliance

Flexibility

Verbal and Written Communication

Interpersonal Skills

Problem Solving

Recordkeeping

Financial Analysis

Physical Fitness and Ability to Lift and Carry

Team Collaboration