IT Technician II - Buffalo, NY (Hybrid)

Description

Responsibilities

• As a member of the Payscale IT team you are responsible for investigating, responding, and solving technical requests from Payscalers remotely and in person. 
• Prioritizing, assigning, and bringing up service requests as appropriate. 
• Writing and updating self-help instructions to make it easy for employees to fix issues on their own if possible. 
• Ability to provide administration to infrastructure such as Okta, JAMF, Slack, Manage Engine, and other systems.
• Skilled at working with a variety of people across all levels of technical prowess. 
• Excellent written and verbal communicator, able to simplify the toughest problems down to simple steps that anyone can follow. 
• Highly motivated and able to perform independently in a fast-paced IT team. 
• VIP support for executives and senior leadership.
• Customer-service focused: zeal for delivering high-quality service to folks and passion to find new ways to constantly improve. 

Qualifications

• Bachelor's degree in computer science, or equivalent experience.
• 3+ years of proven ability providing IT support and system administration as part of a corporate IT team. 
• Consistent record of solving problems on Windows & Mac Operating Systems, peripheral hardware, and various software applications
• Experience with Active Directory 
• Operating Systems imaging and deployment 
• Encryption, Antivirus software 
• Microsoft 365
• Able to trouble shoot with remote desktop tools. 
• Experience with system administration (Windows/macOS)

Tools

• Active Directory
• Azure AD
• Zendesk Ticketing System
• Atlassian Products: Jira & Confluence
• JAMF
• ManageEngine
• SmartDeploy
• Sophos/CrowdStrike
• Okta
• Slack
• Microsoft 365
• Beyond Trust
• ProofPoint
• Remote Desktop/VDI/VM
• Absolute
• Zoom

Compensation

In the spirit of pay transparency, we are excited to share the base salary range for this position is $60,500 - $90,700, exclusive of fringe benefits or potential bonuses. This position is also eligible for an annual corporate bonus of $3,500. If you are hired at Payscale, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).

Location

Payscale Buffalo has an employee centric hybrid model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person in our office at a minimum of 3 times a week and as needed for the moments that matter. In our hybrid model, employees can work from the location that works best for them when our team is not scheduled to be in the office. When you work from home, we recommend ensuring that you can meet the following technology, equipment and workspace requirements:

• High-Speed Internet - A stable broadband or fiber connection (satellite is highly discouraged) with a minimum speed of 100 Mbps in a dedicated workspace that has a reliable Wi-Fi signal.
• Device for Multi Factor Authentication (MFA/2FA) - smartphone, tablet, etc.

When it matters (usually no more than a few times a year) we take the time to gather for in-person events. Payscale has employees across the US, Canada, UK, The Philippines and Romania however we are currently unable to hire in the Quebec Province, Northern Ireland, and Hawaii.

About Payscale

Payscale stands at the forefront of compensation data technology, pioneering an innovative approach that harnesses advanced AI and up-to-date and reliable market data to align employee and employer expectations. With its suite of solutions—Payfactors, Marketpay, and Paycycle—Payscale empowers 65% of Fortune 500 companies to make strategic compensation decisions. Organizations like Panasonic, ZoomInfo, Chipotle, AccentCare, University of Washington, American Airlines, and Rite Aid rely on its unique combination of actionable data and insights, experienced compensation services, and scalable software to drive business success. By partnering with Payscale, businesses can make confident compensation decisions that fuel growth for both their organization and their people.

Create confidence in your compensation. Payscale.

Benefits and Perks

All around awesome culture where together we strive to live our 5 values:

· Data informed decision making.

· Customer first. Always.

· Succeed together.

· Relentless about results. Obsessed with excellence.

· Lead the change. Shape the standard.

An open and inclusive environment where you’ll learn and grow through programs and resources like:

· Monthly company All Hands meetings

· Regular opportunities for executive leadership exposure through things like AMAs

· Access to continued learning & development opportunities

· Our commitment to a continuous feedback culture which allows us to drive performance and career growth

· A growing network of Employee Resource Groups

· Company sponsored volunteer hours

· And more!

Our more standard benefits

· Flexible paid time off, giving you the opportunity to rest, relax and recharge away from work

· 14 Paid Company Holidays, includes 2 floating holidays (you choose!)

· A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale

· Unlimited infertility coverage benefits through our medical plans

· Additional supplemental health benefits offered to you and your family

· 401(k) retirement program with a fully vested immediate company match

· 16 weeks of paid parental leave for birthing and non-birthing parents

· Health Savings Account (HSA) options and company contributions each pay period

· Flexible Spending Account (FSA) options for pre-tax employee allocations

· Annual remote work stipend to be used on wellness or home office equipment