Hugo Boss General Manager - BOSS Macy's Store, Herald Square
- Achieve positive results in top line sales, profit and loss management and inventory control
- Achieve financial success through improvement of measurable statistics that positively impact the store performance.
- Establish a goal oriented selling culture that focuses on relationship selling, building a client base and exceptional service.
- Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
- Exceptional leadership and management skills and the ability to motivate, develop and inspire a team while creating a highly empowered organization
- Monitor performance, provide direction, and take corrective action when needed.
- Actively recruit all level candidates.
- Hire, train and motivate a qualified sales team that effectively represents and communicates Hugo Boss to our customers.
- Provide specific development for the store leadership team and supervisor by assigning accountabilities and training with consistent follow-up and feedback.
- Perform annual performance evaluations with quarterly review of employee goals.
- Cultivate a relationship with the community via personal involvement, PR events and advertising opportunities.
- Oversee the development of clientele by leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a personal business trade.
- Development of business driving initiatives that build a repeat business or that attracts a new customer.
- Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach.
- Ensure all associates complete the sales training program.
- Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.
- Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
- Conduct regular store meetings to ensure accurate and consistent communication with employees.
- Maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing store schedule and adjusting as necessary to meet the needs of the business.
- Supervise operational responsibilities to ensure the timely and accurate processing of all markdowns, transfers, damages, shipping and receiving in order to maintain the integrity of the inventory.
- Oversee loss prevention policies and procedure to be 100% compliant.
- Knowledgeable in all Health & Safety policies and procedures.
- Ensure all documentation relating to Health & Safety are well recorded and maintained.
- Ensure standard operating procedures are executed and policies followed
- Ensure visual merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times.
- Professional sales development and exceptional interpersonal skills
- Strong leadership qualities and the ability to communicate effectively with all levels within the organization and client base.
- Ability to analyze selling reports, identify business trends and react quickly to the needs of the business
- Comfortable in making decisions and mediating conflict within a team-environment
- Excellent organizational, analytical, time management and leadership skills
- Proficient in windows-based software such as excel, word and outlook
- Available to work store schedule, as needed, including evenings, weekend and holidays.
- Standing for extended period of time.
- Able to safely lift boxes up to 40 pounds.
- Comfortable climbing ladders.
- College degree in related field preferred
- 5+ year's management experience in a luxury goods or a comparable retail environment.
- Experience operating a high volume and or overlooking multiple store locations.
- Health and Wellness Benefits
- Earned Vacation and Sick time
- Company Paid Holidays
- Generous Employee Discount
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