Family Scheduling Coordinator (HealthCare Services)

Milestones Moments
Brooklyn, NY
Family Scheduling Coordinator (Full-Time)

Brooklyn NY

We are seeking a highly organized, compassionate, and proactive Family Scheduling Coordinator to support our growing ABA services team. This role serves as a key point of contact for families, therapists, and internal teams—ensuring smooth onboarding, clear communication, and seamless scheduling from start to service delivery.

If you thrive in a fast-paced environment, enjoy helping families, and are detail-oriented with strong follow-through, this role may be a great fit.

Key Responsibilities

  • Coordinate the onboarding process for new families, including welcome communications and introductions
  • Manage and confirm therapy schedules once services are approved
  • Serve as a liaison between families, Staff, and recruiting teams
  • Enter and maintain accurate scheduling information in internal systems
  • Handle schedule changes, cancellations, and ongoing adjustments
  • Respond to family and staff questions related to scheduling and services
  • Conduct proactive check-ins with families and staff after services begin
  • Support communication with schools or daycare providers as needed
  • Assist with general outreach, follow-ups, and administrative coordination

What We’re Looking For

  • Strong organizational and time-management skills
  • Excellent written and verbal communication
  • Ability to manage multiple priorities with professionalism and empathy
  • Comfortable working with families, clinical staff, and internal teams
  • Detail-oriented with strong follow-through
  • Prior experience in healthcare, ABA, homecare, or scheduling is required.

Why Join Us

  • Meaningful work supporting families and children
  • Collaborative, supportive team environment
  • Opportunity to grow within a mission-driven organization
  • Stable, full-time position with impact

How To Apply

Please submit your resume and a brief note outlining your interest.

Job Type: Full-time

Location: In person
Posted 2026-01-30

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