Floor Manager

The Floor Manager is responsible for leading, managing, and overseeing service. They manage their teams through the lens of Jack’s Wife Freda culture, ensuring the employee experience and the guest experience meet company standards. They embody the Jack’s Wife Freda philosophy of “leading from the door,” building connections and fostering community outreach. This key team member actively builds engagement and coaches their hourly teams. The Floor Manager leads by example, inspiring their team and their restaurant. The Floor Manager must have a full understanding of each area of their business, managing the day-to-day of their location, collaborating with their peers, and supporting their AGM. They are responsible for growing great talent from within through training, setting a high standard for service, and mentoring new talent.

Responsibilities:

● Assist with training and development of new and existing employees.

● Foster teamwork among employees and peers.

● Work with FOH & BOH teams to ensure a consistent, outstanding guest experience.

● Address guest needs in an effective and timely manner.

● Work to minimize waste and maximize product through daily inventory check.

● Assist AGM to follow all NYC Department of Health standards (FOH DOH checklist), maintaining an “A” Grade.

● Authorize, control, and review all comps/ voids per shift.

● Identify, address and document daily employee performance issues according to HR standards.

● Ensure that each service is properly staffed and assign sections accordingly to ensure excellent service.

● Participate in regularly scheduled and yearly employee training.

● Follow proper cash handling procedures, holding employees accountable for proper cash handling (cross check with POS cash due and tips amount).

● Verify & correct time entries & tips in POS system to prepare payroll for AGM review.

● Create an enjoyable dining room atmosphere including lighting, music and temperature levels consistently.

● Perform varied duties to ensure proper restaurant operation according to standard operating procedure.

● Delegate service tasks accordingly to ensure that the service team is working together.

● Complete assigned projects in a timely manner.

● Direct and manage employees through the lens of Jack’s Wife Freda’s culture.

● Respond to guest needs through the lens of the Jack’s Wife Freda culture.

● Provide feedback about the employee experience with managers at weekly manager meetings, focusing on retention.

● Execute performance discussions and work with the management team to hold employees accountable through in-the-moment feedback.

● Participate in constructive communication between employees and BOH managers.

● Have a thorough understanding of and uphold policies and procedures of the Jack’s Wife Freda handbook, employee benefits, and company philosophies.

● Suggest and execute unique ways to show appreciation to Jack’s Wife Freda employees.

● Communicate any maintenance and repair as needed.

● Communicate any guest/staff issues.

● Support a decision-making process that empowers the team.