IT Liaison and Support Lead

Brookhaven National Laboratory (BNL) is the building site for the Electron-Ion Collider (EIC), a one-of-a-kind nuclear physics research facility. The EIC will be a discovery machine for unlocking the secrets of the “glue” that binds the building blocks of visible matter in the universe. The machine design is based on the existing and highly optimized RHIC Ion-Ion collider. It will consist of two intersecting accelerators, one producing an intense beam of electrons, the other a beam of protons or heavier atomic nuclei which are steered into collisions. Beyond sparking scientific discoveries in a new frontier of fundamental physics, the Electron-Ion Collider will trigger technological breakthroughs that have broad-ranging impact on human health and national challenges.

Position Description

Brookhaven National Laboratory’s Electron-Ion Collider (EIC) Directorate is seeking a dynamic and highly organized IT Liaison and Support Lead. This role combines hands-on IT expertise with project coordination, contractor oversight, and user support responsibilities.

The successful candidate will serve as the central point of contact between the EIC Directorate and the Information Technology Division (ITD), helping ensure seamless delivery of IT services, systems development, and operational support for staff and contractors involved in one of the lab’s most significant scientific initiatives.

Essential Duties and Responsibilities:

Deskside and User Support Coordination:

• With ITD, coordinate setup, configuration, and distribution of computers and equipment for new arrivals and ongoing operations

• With ITD, ensure stock and readiness of IT equipment and act as custodian of unassigned and shared systems

• Coordinate support for engineering laptops, videoconferencing systems, and collaborative workspaces

• Manage IT and support logistics for conferences, reviews, and large meetings, including in-person technical support for equipment

• Provide general support across hardware, software, networking, and collaborative tools (e.g. Outlook, video conferencing); escalate to ITD engineering as needed

• Assist in maintaining IT and project-related documentation for technical and administrative requirements

• Serve as a subject matter expert in leveraging SharePoint for document management, collaboration, and workflow automation; provide support to EIC teams to optimize their use of SharePoint for team sites, libraries, lists, and other capabilities

• Manage SharePoint provisioning, permissions, access control, and troubleshooting while managing internal and external users of critical SharePoint sites

Information Technology Coordination & Project Oversight:

• Act as primary point of contact for IT and IT-related administrative and technical tasks for EIC while collaborating with ITD as needed for larger-scale initiatives and projects

• Serve as liaison between EIC staff and BNL’s Information Technology Division, ensuring continuing close working relationships and alignment with IT best practices ITD-offered services

• Coordinate with ITD staff to ensure timely resolution of IT support issues

• Maintain awareness of BNL IT policies and proactively communicate relevant changes to EIC stakeholders

• Provide oversight of external IT consultants and review associated invoices with management approval

• Approve general IT purchases for EIC’s internal systems and ensure policy compliance

Required Knowledge, Skills, and Abilities:

• BA/BS Degree (preferably in Computer Science) or equivalent experience (on basis of 2:1)

• At least one (1) year of relevant experience

• Time management, multi-tasking, organization, and planning skills

• Good verbal and written communication skills

• Excellent interpersonal skills; collaborative, team-orientation

• Proficient in Microsoft Office Word, Excel, PowerPoint, Outlook, and SharePoint

• Comfortable learning new technology

Preferred Knowledge, Skills, and Abilities:

• Experience working in a technology or science-focused organization

• Experience in an IT service role (e.g., help desk, IT support, etc.)

Environmental, Health & Safety Requirements:

• Ability to lift up to 30 lbs.

Other Information:

• Hybrid on-site position (remote work 1 day per week is possible)

Brookhaven Laboratory is committed to providing fair, equitable and competitive compensation. The full salary range for this position is $72900 – $121500/year. Salary offers will be commensurate with the final candidate’s qualification, education and experience and considered with the internal peer group.