Senior Product Associate, Small and Mid-sized Business Payments

Job Description

Join our Small and Mid-sized Business Payments team and help shape the future of payment solutions for small business customers. As a Senior Product Associate, you will drive innovation and deliver products that make a real difference. Be part of a collaborative team that values creativity, customer focus, and continuous improvement.

Job Summary
As a Senior Product Associate in the Small and Mid-sized Business Payments team, you are an integral part of the team that leads the end-to-end product life cycle for payments products that deliver value for small business customers. You leverage your expertise in product development and optimization to make a significant impact, using user research and customer feedback to fuel the creation of innovative products and improvement of existing offerings. You manage backlogs, write epics and user stories, and collaborate with product and engineering partners across the payments organization to ensure the successful development and implementation of payment solutions.

Job responsibilities

• Partner with the Product Manager to identify new product opportunities that reflect customer and market needs through user research and discovery.
• Plan for upstream and downstream implications of new product features on the overall product experience.
• Write requirements, epics, and user stories to support product development, in coordination with the Product Manager and engineering partners.
• Collaborate with Agility Leads to run successful Release Planning and Sprint Planning sessions, as well as Sprint Reviews and Retrospectives.
• Conduct pre-release reviews, including regression testing and quality assurance, to certify releases as production-ready, along with production validation.
• Work closely with Product Manager, developers, operations, and production management teams to research and resolve issues or defects that impact the customer experience.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area.
• Proficient knowledge and experience in the product development life cycle, including discovery, requirements definition, writing stories, and developing use cases and validation criteria.
• Effective communication skills (both verbal and written) for engaging with business and technical stakeholders and management.
• Self-starter with strong problem-solving skills, attention to detail, and ability to analyze complex business processes.
• Understanding of development processes, database usage, and microservices (e.g., Kafka, APIs).
• Proficient with JIRA, Microsoft Office tools, and Confluence.

Preferred qualifications, capabilities, and skills

• Experience working in financial services, retail banking, or payments.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.