GenAI Expert - Customer Engagement

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills And Competencies

• A strong understanding of GenAI is essential for effectively leading AI-related sales and integration projects.
• A proven track record in complex sales is necessary to manage and win intricate sales processes and customer engagements.
• Exceptional leadership and mentoring skills are important for guiding teams and driving co-creation initiatives with clients.
• Excellent communication and presentation abilities are needed to develop thought leadership materials and present them internally and externally.
• Minimum of 8 years of experience as a thought leader or industry practitioner in the field of AI/GenAI.
• The ability to travel up to 50% is crucial for engaging with clients and stakeholders across different locations.
• Market engagement/consultancy background is preferred.
• Public speaking experience and/or publications are a plus for enhancing industry presence and credibility.

Education

• Bachelor’s degree in business, finance, engineering or a related field.
• Master’s degree is preferred.

Responsibilities

You will lead sales of Moody’s GenAI products, driving complex sales, customer co-creation, and digital transformation initiatives.

• Win complex sales through customer workflow integration and drive co-creation initiatives with clients in your territories.
• Manage complex sales processes with the sales team to help clients meet and exceed their transformation, productivity, and efficiency objectives.
• Assist customers in accelerating their digital transformation by leveraging Moody’s state-of-the-art GenAI solutions.
• Develop thought leadership and GenAI-related case studies.
• Support business development, define proofs of concept (POCs), and provide front-line sales teams with the expertise and support they need.
• Demonstrate strong problem-solving skills and an ability to work autonomously in a fast-paced environment.

About The Team

Our Global GenAI Sales Team is responsible for driving sales that include GenAI and new technologies. We lead new technology initiatives by engaging with customers to guide their digital transformation journeys, commercialize these technologies for early adopters to close large and complex opportunities, and create thought leadership to build Moody's brand and market position. By joining our team, you will be part of exciting work in shaping the future offering by acting as the voice of the customer and staying at the forefront of emerging technologies.

For US-based roles only: the anticipated hiring base salary range for this position is $163,300.00 - $236,800.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [email protected]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Click here to view our Notice to New York City Applicants.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.