Reservations Agent

The Twenty Two is a luxury lifestyle hotel based in London. We are opening a new property with an all-day public restaurant and private members’ club located in the former Margaret Louisa Home in Union Square.

We are looking for a Reservations Agent to join our team. This role is ideal for FOH professionals who are looking to grow in hospitality, guest relations, and high-end service.

Overview:
The Reservations Agent to support the daily operations of our reservations team and provide a seamless booking experience for all guests. This role works closely with the Front Office department and the Sales department to ensure a smooth booking process and stay.

General Responsibilities:

• Provide a consistently high level of customer service when dealing with guests, members and colleagues by offering an engaging, attentive and charismatic service to all who contact us by phone, e-mail. Building, strengthening loyalty and embodying the spirit, ethos, values, culture and integrity of The Twenty Two
• Ensures correct + accurate input of reservations
• Assist with modifications, cancellations, and confirmations in accordance with hotel policies
• Responds to emails in a professional and timely manner
• Follows up on missing information and chases third party payment forms and incomplete billing instructions
• Ensures optimization of allocation to allow the maximum number of reservations possible.
• Logs of all special requests and celebrations as well as any special requirements advised in advance
• Confidently handles any guest feedback or complaints, ensuring that you always deliver a positive first response, resolving any such complaints in a satisfactory manner, informing, and following to the General Manager

Experience Required:

• GDS and rate uploading
• Opera experience and knowledge
• Proficient Excel Knowledge

Skills and Personal attributes required:

• Guest Centric
• Excellent communicator
• Exceptional eye for detail
• Warm personality
• Organized

Interested candidates should send their resumes and a short introduction to us at [email protected]. We look forward to hearing from you!

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The Twenty Two is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at The Twenty Two are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

Job Type: Full-time

Pay: $27.00 - $29.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person