Supervisor, Operations

Job Description

Supervises and coordinates staff, and daily operations of practice(s) for a Department/Division or Service Line. Performs diversified administrative responsibilities in the areas of Business Operations, Financial Management, Human Resource Management, Information Management, Organizational Governance, Patient Care Systems, Quality Management and Risk Management.

Job Responsibility

• Promotes Operations department goals by selecting, motivating, and training capable team members.
• Leads the activities of assigned team members by communicating and providing guidance toward achieving department objectives.
• Supervises business functions (i.e. appointment scheduling, patient pre-registration/ registration, insurance verification, referral management/pre-authorization, co-pay collection, charge entry and capture activities) to ensure processes are operationally efficient and effective; coordinates daily operations and overall accountability of staff; supports clinical staff, administratively.
• Reviews operational reports and collaborates with the leadership to monitor key indicators such as arrivals, no-shows, cancellations, bumps, patient cycle time, and appointment lag; ensures adequate inventory of supplies; implements established strategic plans and objectives based on the mission and vision; analyzes, recommends, implements and monitors approved, compliant work‑flow changes.
• Manages site(s) in a fiscally responsible manner; operates within the context of an established budget and monitors budgetary variances; ensures front‑end operations are followed (i.e. co‑pay collection, denial management, insurance verification, missing charges, and other key functions are handled in an accurate and timely manner); ensures strict compliance with internal controls for cash management.
• Engages workforce to obtain high performance; supervises, hires, trains, disciplines and evaluates the performance of non‑clinical staff; identifies staffing needs and skill mix, and manages appropriate staffing for practice site(s); oversees scheduling (vacation, holidays, and medical leave of absence) to ensure adequate coverage.
• Prioritizes, assigns and monitors staff to optimize operational service; fosters a culture of learning and development; coordinates workforce related activities for recruitment and retention of staff; ensures employee satisfaction and engagement; maintains employees’ departmental file; manages the timekeeping/payroll process.
• Manages information in and out of the practice(s)/hospital/site; participates in technology implementation plans; encourages communication between staff, physicians and hospital to enhance team dynamics; reviews patient communication procedures; upholds and communicates the mission, vision and values of the organization; manages and maintains relationships between Department/Division or Service Line, staff and stakeholders.
• Upholds and promotes value of patient experience by putting the patient first; ensures patient‑centered approach to care focusing on safety, quality, and operational efficiencies; maintains referral relationships for practice(s).
• Ensures participation in quality initiatives to improve healthcare and ensure patient safety; aligns programs with hospital quality management initiatives if applicable; coordinates participation in mandatory and non‑mandatory performance improvement initiatives at the practice level; implements and monitors changes required related to various regulatory agency standards and/or public health law; manages compliance with Joint Commission, Department of Health, Public Health Laws, Institutional and Departmental rules and regulations.
• Ensures staff adheres to Corporate Compliance Program, HIPAA and other regulatory standards; ensures compliance related to billing, coding, and documentation standards; executes the disaster recovery plans to ensure patient safety and business continuity during emergencies.
• Performs related duties as required.
• All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

Associate's Degree required, or equivalent combination of education and related experience.

4-6 years of relevant experience and 0-2 years of leadership / management experience, required.

Additional Salary Detail

Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).