Account Manager
Account Manager
Location: New York, NY | Hybrid: 3+ days/week
Salary: $140Kâ$170K + Equity
Were looking for an experienced Account Manager to drive the post-implementation success of health system customers. You'll build trusted partnerships, ensure adoption, deliver measurable outcomes, and tie product usage to real ROI. This is a relationship-driven role requiring comfort navigating complex healthcare organizations and advocating for customer success.
Responsibilities:
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Build and maintain executive and operational relationships across hospital and health system accounts.
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Drive adoption, track outcomes, and demonstrate ROI across departments.
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Identify risks and proactively solve workflow, change management, and resourcing challenges.
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Manage renewals and identify upsell/cross-sell opportunities aligned with customer needs.
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Partner with Product, Design, Engineering, and Sales to deliver tailored enterprise solutions.
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Provide actionable customer feedback to inform product roadmap.
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Develop structured account plans, MBRs, and QBRs to communicate results and align on growth.
Ideal Candidate:
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3â7 years in white-glove Account Management, consultative post-sales, or top-tier consulting roles.
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Proven success driving renewals and expansions in complex, regulated environments.
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Experience with AI, analytics, SaaS, or healthcare/tech products.
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Strong relationship-building, communication, and cross-functional collaboration skills.
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Willingness to travel ~20% (2â4x/month).
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Background or deep interest in healthcare or pharma.
If you're passionate about transforming healthcare and delivering measurable impact for clients, wed love to hear from you.
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