Community Manager

Position Description

FOUND Study is a privately-owned provider of affordable student and intern/residential housing offering comfortable rooms and co-living spaces in major cities, including New York, Boston, Providence, San Francisco, and Oakland with more to come. Facilities are amenity-loaded and in prime locations that support the lifestyles of students and interns. Housing is available by the semester, summer, or academic year. Spaces are rented through strategic partnerships between FOUND and higher education partners and directly to students and interns seeking accommodation.

The Community Manager (CM) is a full-time, live-in team member responsible for leading the overall management of the Student Life Office in its efforts to support and enhance the residential experience at FOUND Study Midtown East. This position includes working with diverse groups of students and staff in a fast-paced setting. The CM must align with the values of collaboration, customer service, efficiency, responsiveness, accountability, and mutual respect. The FOUND Study team strives to create a rewarding living-learning experience where students can grow and be successful. The Community Manager works alongside a General Manager responsible for property operations/logistics to provide a safe and secure environment for residents. The Community Manager receives direct supervision from the Director of Student Life.

Essential Responsibilities

Community

• Provide direct supervision to one Assistant Community Manager (ACM) who supports all Student Life Office initiatives

• Plan and facilitate Resident Assistant (RA) selection, training, development and evaluation procedures in collaboration with neighboring Student Life team

• Lead the planning and implementation of RA training at the start of each term (fall, spring, summer) collaboratively with neighboring Student Life team

• Co-supervise up to 30 RAs including daily administrative tasks, programming, and one-on-one meetings in collaboration with the ACM

• Participate in a daily on-call rotation throughout the calendar year to respond to incidents and emergencies as they occur for a residential population of approximately 1,200 residents

• Establish and maintain regular communication with current residents and college partners

• Meet with residents to encourage resolution of interpersonal conflicts through coaching, problem solving, and other methods

• Respond courteously to resident concerns and take prompt action and/or document and convey resident requests with appropriate team members

• Work closely with RA and peer management teams to build efficient and positively impactful operational experiences

• Participate in and/or contribute to broader student life events and initiatives

Operations

• Coordinate overall administrative management of the residential area, including forecasting staffing and supply needs for move in/move out procedures each term with the General Manager

• Maintain a safe, healthy, and positive atmosphere that enhances student development

• Lead fire, health, and safety inspections of occupied rooms each term

• Generate reports and manage occupancy using housing software including room assignments, room changes, and guest management

• Maintain accurate record of occupancy for all college partner associated rooms and residents

• Manage and supervise 24/7 front desk operations and support mailroom operations staffed by RAs

• Lead property tours with prospective residents and community visitors as needed

• Develop, edit, and/or review informational materials and other publications for content

• Oversee and manage Student Life Office budget

Skills

• Identify and resolve problems in a timely manner

• Willing to contribute to a team-based setting and work collaboratively with others

• Excellent written and oral communication skills with residents, visitors, and internal team

• Seek increased responsibilities and possesses strong attention to detail

• Working experience with or willingness to learn systems including StarRez, Yardi, HubSpot, Notifii, Community/Dormakaba

Qualifications

• Required

• Bachelor’s degree from an accredited higher education institution

• Pre-employment background screening

• Ability to travel throughout the residential area and other facilities including ascending and descending multiple flights of stairs

• Treat others with respect and consideration regardless of perceived status or position.

• Proficiency with Microsoft Office software

• Seeks increased responsibilities and possesses strong attention to detail.

• Preferred

• 1-3 years of experience in college residential life, property management, or student affairs

• Supervisory experience in college residential life, housing, student activities, or student affairs

• Experience responding to crises in an on-call duty rotation

• Desire to work both independently and part of a team in a fluid environment

To apply, please send your resume to [email protected] . Please know that all applications may not receive responses.