Assistant Director- Facilities Operations POST NUMBER: 462094

Assistant Director – Facilities Operations (Janitorial & Grounds)
Location: Queens, NYC
Permanent
Fully Onsite
Salary Range: $120,000-$135,000 Bonus

****Highly preferred to be bilingual in Spanish
****Highly preferred to have experience working a higher education institution

Position Summary:
Our client is seeking a results-driven, highly organized Assistant Director to oversee both the Janitorial Services and Grounds Maintenance teams. This pivotal role bridges two distinct areas of expertise and requires a leader who can manage diverse teams, coordinate service delivery across campus facilities, and maintain the high standards of cleanliness, safety, and appearance expected on a major university campus.
The Assistant Director will directly supervise the three Building Managers, as well as the two Night Operations Managers (Janitorial) and the Grounds Supervisor, ensuring seamless collaboration across all functions. This role includes oversight of facility projects and plays a key role in daily reporting and interaction with the client. The Assistant Director reports to the General Manager and serves as a key member of the site’s leadership team.
Key Responsibilities:
Team Leadership & Staff Oversight
• Provide leadership and strategic direction to the Janitorial and Grounds departments.
• Supervise and support the three Building Managers, two Night Operations Managers, and the Grounds Supervisor in daily operations, scheduling, performance management, and training.
• Foster a cohesive, team-oriented culture across all facility services.
• Lead by example in professionalism, communication, and accountability.
Operations Management
• Oversee the implementation and execution of cleaning protocols, grounds maintenance schedules, seasonal landscaping programs, and special campus events.
• Ensure timely execution and quality control of ongoing facility projects across campus.
• Monitor service delivery metrics and initiate continuous improvement initiatives.
• Coordinate with the General Manager and university contacts to address and resolve operational concerns.
Administrative & Compliance
• Assist with budgeting, procurement, and inventory control for janitorial and grounds operations.
• Ensure all personnel are properly trained in OSHA regulations and safety standards.
• Maintain accurate records of inspections, performance evaluations, and disciplinary actions.
• Participate in strategic planning for staff allocation, equipment needs, and long-term grounds development.
Client Relations
• Serve as a primary point of contact for daily interactions with university stakeholders.
• Provide daily reports and updates to the client regarding operations, staffing, and project progress.
• Respond promptly to service requests, feedback, and emergency situations.
• Build strong relationships with university administrators, faculty, and staff to ensure client satisfaction.
• Represent professionally in all campus meetings and communications.
Qualifications:
Education: Associate’s or bachelor’s degree in Facilities Management, Business Administration, or a related field preferred.
• Experience: Minimum 7 years of supervisory or management experience in janitorial services, landscaping, facilities, or operations management.
Knowledge:
o Understanding of best practices in custodial services and grounds maintenance.
o Familiarity with unionized labor environments is highly preferred.
o Working knowledge of safety regulations, environmental compliance, and equipment operation.
Skills & Competencies:
• Strong interpersonal and leadership skills with the ability to manage multidisciplinary union teams.
• Exceptional organizational and time-management abilities.
• Analytical thinker with a proactive approach to problem-solving.
• Comfortable working in a fast-paced, high-visibility campus environment.
• Proficient in Microsoft Office Suite; knowledge of CMMS or work order systems is a plus.
Working Conditions:
• Primarily onsite, with occasional off-hours and weekend responsibilities.
• Requires walking the campus and inspecting facilities daily.