Culinary Case Manager

Culinary Case Manager

(Part Time, Temporary)

ABOUT HOT BREAD KITCHEN

Since 2008, Hot Bread Kitchen has empowered New Yorkers who face barriers to economic opportunities through transformative careers in New York City’s food industry. We offer small business development programs, culinary skills training, and job placement, bolstered by individualized, wraparound supportive services. Our small business program, HBK Incubates, supports entrepreneurs as they transform their food businesses into sustainable income sources. Culinary Fundamentals, our award-winning culinary training program, provides access to high-quality jobs for those starting their careers in the food industry. Our upskilling programs enable incumbent workers to gain further skills, leading to higher wages and career advancement. We work diligently alongside our network of over 200 food employer partners and more than 250 nonprofit and government partners to ensure our graduates are set up for success both at home and in their careers.

THE OPPORTUNITY

Hot Bread Kitchen seeks a highly motivated and resourceful part-time Case Manager who will provide direct support services to members of Hot Bread Kitchen’s Culinary Fundamentals Program located at Chelsea Market. The ideal candidate will have knowledge of social work practices and a passion for client facing work. This position will be integral to the culinary instruction team, providing on-site case management services ensuring Hot Bread Kitchen members have the resources and tools to meaningfully participate and successfully complete the program. This position is a temporary, part-time position with day time hours and will be based at our headquarters at Chelsea Market. This position reports to the Member Engagement Manager (AM).

RESPONSIBILITIES

The Case Manager will be responsible for:

• Case Management

  • Provide direct support services and case management for members of the career training program.

  • Deploy motivational interviewing techniques as appropriate to help guide participants to goal achievement.

  • Collaborate with the culinary team to advocate for member needs.

  • Support with member engagement across Hot Bread Kitchen’s other programs as needed.

• Instructional Assistance

  • Support culinary instructors, playing an active role and presence in daily kitchen training.

  • Teach professional readiness to members enrolled in career programs in Spanish.

• Data Entry and Program Logistics

  • Maintain accurate and up to date member records in Salesforce; update progress notes consistently and in real time.

QUALIFICATIONS:

• Strong passion for Hot Bread Kitchen’s mission.

• Bachelor’s degree in Social Work or human services preferred.

• Must have direct service experience or 1-3 years experience in case management.

• Experience in working with and supporting diverse populations.

• Excellent interpersonal and written communication skills with the ability to quickly build rapport with all types of personalities and leadership levels.

• Ability to work flexibly, independently and diligently with efficient organization skills and attention to detail.

• Must have some facilitation experience, preferably for teaching soft skills or professional readiness.

• Computer proficiency in Salesforce, Microsoft Office Suite, and Google Workspace Suite.

• Ability to think and problem solve creatively.

• Other language proficiency is a plus! (French, Bengali, Arabic, Spanish)

• Familiarity with navigating NYC’s support systems (affordable housing, childcare, mental health, public benefits, etc.).

COMPETENCIES:

• Adaptable - Flexible and has the ability to change when an original strategy is not working, applies knowledge to new circumstances. Demonstrates eagerness to learn new knowledge and skills. Exhibits the willingness to think differently to initiate ideas towards improving processes, procedures, quality and productivity.

• Detail oriented - Verifies important details, ensures there are no surprises or gaps in needed information, has the ability to think a few steps ahead to answer potential questions about the data or project. Aims to leave things better than you found them. Checks work with others, plans time to review for errors and probes one’s own thinking. Addresses errors quickly and learns from them. Looks for ways to prevent similar errors.

• Multitasking - Has the ability to successfully juggle multiple projects and priorities while maintaining the ability to deliver on time, or develop and communicate new timelines.

• Problem solving - Exhibits resourcefulness and asks for support from peers or their supervisor. Anticipates problems, develops solutions, and course-corrects when needed. Takes advantage of unexpected opportunities and addresses obstacles. Looks for the root of both simple and complex problems, in order to seek solutions. Approaches work with a spirit of “yes” and adapts as things change.

OUR VALUES

We are driven by a feeling of commitment to support our members, teammates, and partners. Our culture of equity comes from the many cooks in our kitchen and the diversity of perspectives we each bring. We believe that respect goes a long way in making people feel welcome, accepted, and celebrated. We seek out opportunities for connection and become a stronger team by being in community and prioritizing candor over consensus. The pace of our work and velocity of change can be quick; our entrepreneurialism helps us take optimistic risks and pursue inventive solutions.

Location and hours

This position requires regular in-person attendance at our headquarters at Chelsea Market starting June 1, 2026. The work hours are generally 9:00am-3:00pm, three days per week for a twelve-week period. Work hours are subject to change based on program needs.

Compensation

This is a 12-week position (20 hours per week, generally from 9:00am-3:00pm). The compensation will be $30.75 an hour. As a temporary employee, this role is eligible for limited benefits as required by law, including paid prenatal leave, sick leave, and short-term disability, where applicable. This role is ineligible for healthcare benefits and holiday pay.

HOW TO APPLY

• 
  Please include a cover letter and experience-aligned resume, including your pronouns.

• Apply here at Hot Bread Kitchen’s Applicant Tracking System.

Due to the volume of applications, only complete applications sent via our Applicant Tracking System will be considered. Applications sent via LinkedIn or other third-party sites will not be accepted or reviewed. Applicants must be legally authorized to work in the U.S. at the time of hire. Hot Bread Kitchen does not sponsor employment visas.

Hot Bread Kitchen is an Equal Opportunity Employer. It does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.