Business systems technician

Windstream Communications

Jamestown, NY

We build and operate fiber networks and provide transformative multi-Gigabit internet access to homes and businesses in small and medium-sized communities across the Southeast and Midwest U.S.

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About the Role:

Kinetic's team of Business Systems Technicians are vital team members who represent our leading telecommunications brand that connects small business, enterprise and carrier partners across the United States. Our team of Business Systems Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Business Systems Technicians create meaningful connections with customers that create long-term relationships.

What You'll Do:

As a business systems technician you will install, repair, support, maintain and promote Windstream products and services used by small, medium, and large businesses and residential customers.

The products, services, and equipment you will work with provide voice, data, video, network, and transport services to customers.

Do You Have:

Ability to correctly identify all colors of a color-coded cable, work aloft, work with and maintain assigned tools and equipment, lift at least 50 pounds, and meet the weight requirements as defined in Windstream's Safe Load Limits for Equipment and Ladders Policy.
Strong communication skills, the ability to professionally interact with the public, customers, co-workers, and managers and maintain a neat appearance.
Ability to multi-task, write legibly, prepare, and maintain accurate records, work with minimal supervision, follow written and oral instructions, show attention to detail, and demonstrate problem-solving skills.
Available to work an assigned schedule including weekends and holidays, overtime, after hours callouts and during non-scheduled hours. As well as work in any assigned location. Must reside within a reasonable distance of assigned reporting center
Ability to complete on the job training and testing and to attend schools for training, which may require overnight travel.

Even Better:

Working knowledge of telephony outside plant including drops, cross-boxes, fiber systems, terminals, etc.

A working knowledge of computers and applications.

Experience selling products and services to existing or potential customers.

ADA - Technician Paragraph

Physical Tasks - Standing Continuously: 67-100% | Walking Continuously: 67 - 100% | Sitting Occasionally: 0-33%

Repetitive Hand Action : > Medium Dexterity: Continuously: 67-100% | > Fine Manipulating: Continuously: 67-100% |Operate Foot Control: Occasionally: 0-33%

Exposures to : Cold: Frequently: 34-66%, Heat: Frequently: 34-66%, Dampness: Occasionally: 0-33%, Heights: Occasionally: 0-33%, Vibration: Occasionally: 0-33%, Skin Irritants: Occasionally: 0-33%, Lung Irritants: Dust: Occasionally: 0-33%, Fumes/Gases: Occasionally: 0-33%

Equipment Used in Job Performance/Working Environment : Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, Van

Types of Driver's License Required : Driver's License .

Our Benefits:

Medical, Dental, Vision Insurance Plans
Identify Theft, Legal, Auto & Home and Pet Insurance
401K Plan
Health & Flexible Savings Account
Life and AD&D, Spousal Life, Child Life Insurance Plans
Educational Assistance Plan

About Us:

Windstream is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. Windstream offers bundled services, including broadband, security solutions, voice, and digital TV to consumers. The company also provides data, cloud solutions, unified communications and managed services to business and enterprise clients. The company supplies core transport solutions on a local and long-haul fiber-optic network spanning approximately 150,000 miles.

EEO Statement:

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, and Veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

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Our Benefits:

Medical, Dental, Vision Insurance Plans
401K Plan
Health & Flexible Savings Account
Life and AD&D, Spousal Life, Child Life Insurance Plans
Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti's network. If you are not a U.S. citizen, please notify your recruiter or email [email protected] as soon as possible for information on Uniti's foreign personnel disclosure and approval requirements.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate's written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.

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Posted 2025-09-28