Vice President of Hospitality Operations

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About Diamond Hospitality Group:

Established in 2007, Diamond Hospitality Group is a subsidiary of Diamond Properties, a nationally recognized and award-winning commercial real estate and investment company. With a diverse portfolio spanning five states and over 20 DHG companies, we are known for our exceptional service and unique spaces.

At Diamond Hospitality Group, we are dedicated to creating unforgettable experiences where families and friends connect through exciting gaming amenities, sports and music events, and exceptional lodging options. Our commitment to neighborhood hospitality and delivering memorable experiences has made us a preferred destination for visitors, guests, fans, and customers.

Diamond Hospitality Group is a leading organization in the hospitality and entertainment industry, known for its diverse portfolio of properties, including campgrounds and hotels. We are committed to providing unparalleled guest experiences and creating memorable moments for visitors of all ages.

Position Overview:

We are seeking an experienced and dynamic Vice President of Hospitality Operations to oversee our campground and hotel properties . The successful candidate will be responsible for leading, optimizing, and ensuring the operational excellence of these unique and thriving hospitality establishments.

Key Responsibilities:

• Operational Leadership: Provide strategic leadership and direction to enhance the overall guest experience, service quality, and profitability of campgrounds and hotels within the organization.
• Financial Management: Oversee financial performance, budgeting, and cost control measures to achieve revenue and profitability goals. Identify opportunities for revenue growth.
• Team Management: Lead, mentor, and empower a team of property managers, department heads, and operational staff to drive exceptional service and operational efficiency.
• Guest Experience: Ensure the highest standards of guest satisfaction, safety, and comfort are consistently met. Develop and implement guest-centric initiatives.
• Property Development: Collaborate with the development and maintenance teams for property upgrades, expansions, and renovations to enhance the guest experience and property appeal.
• Quality Assurance: Implement and maintain quality control standards, including cleanliness, maintenance, and safety procedures.
• Marketing and Promotion: Work closely with the marketing team to develop and execute effective promotional strategies and marketing campaigns to drive bookings and occupancy rates.
• Vendor and Partner Relationships: Manage relationships with suppliers, vendors, and partners to optimize costs and service quality.
• Compliance and Regulations: Ensure all properties adhere to local, state, and federal regulations, health and safety standards, and licensing requirements.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; MBA is a plus.
• A minimum of 10-15 years of senior management experience in the hospitality industry, with proven success in managing campgrounds and hotels.
• Exceptional leadership, team-building, and people management skills.
• Strong financial acumen and experience in financial analysis and budget management.
• Innovative thinker with a track record of identifying and implementing growth opportunities.
• Excellent interpersonal and communication skills.
• Demonstrated ability to develop and maintain strong relationships with partners and suppliers.
• A passion for delivering exceptional guest experiences in unique and diverse settings.

Why You Should Join Us:

At Diamond Hospitality Group, we offer a dynamic and collaborative work environment with opportunities for professional growth and advancement. As the Vice President of Hospitality Operations, you'll play a pivotal role in shaping the success of our campgrounds and hotels, ensuring the delivery of exceptional guest experiences.

If you are a seasoned hospitality executive with a passion for creating memorable moments and exceeding guest expectations, we encourage you to apply and be part of our mission to provide top-tier hospitality in diverse and captivating settings .

Job Type: Full-time

Pay: $120,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person