Senior Director of Supportive Services

The Senior Director of Support Services provides daily oversight and supervision of RECAP’s social and human service programming throughout Orange County. 

Position Summary

The Senior Director of Support Services performs a wide range of difficult-to-complex administrative activities and ensures the successful daily operation of RECAP human and social service programming in Middletown and Newburgh, including CSBG.

Qualifications and Expectations

We are looking for a skilled professional who meets the following:

• Experience: 6–10 years in Human Services, with at least 5 years in a supervisory role

• Education: Master’s degree preferred, or Bachelor’s degree in business, public administration, social work, sociology, or a related field

• Administrative Skills: Minimum 5 years performing general administrative work

• Technical Knowledge: Principles of human services administration, personnel practices, employment laws, budgeting, accounting, fiscal management, contractual reporting, office procedures, program policies, database systems, and working with families experiencing crisis/trauma

• Communication: Effective verbal and written communication; strong persuasion, negotiation, and conflict-resolution skills

• Leadership & Judgment: Ability to assess operational, program, staffing, and fiscal needs; interpret legal documents; evaluate financial records; analyze documents; and resolve administrative and interpersonal issues

• Technical Proficiency: Microsoft Office suite and internet navigation

• Other Requirements: Valid driver’s license and willingness to use personal vehicle for work-related travel

Essential Functions (Primary Responsibilities)

Program & Department Management:

• Direct and participate in the development and implementation of department goals, objectives, and procedures

• Oversee Middletown and Newburgh Support Services, Parole Re-Entry, and SNUG programs to meet contract deliverables

• Coordinate CSBG programming, including data collection, reporting, and timely submissions

• Develop and implement program plans with staff support

• Assess service outcomes and ensure effective use of the GoEngage database

• Oversee program budgets and manage fiscal responsibilities

• Advise Executive staff on policy, fiscal, operational, and planning matters

• Prepare reports on finances, staffing, and program activities

Client & Staff Coordination:

• Ensure proper coordination of client supportive services

• Conduct comprehensive departmental needs assessments, including updates to strategic plans and operational manuals

• Collaborate with Program Directors, HR, and Executive Team to ensure training, development, and timely completion of annual evaluations

Leadership & Team Development:

• Lead and manage team members to achieve departmental and organizational goals

• Set clear performance expectations and provide regular feedback

• Delegate tasks effectively and ensure accountability

• Foster a collaborative, positive team culture built on trust, respect, and open communication

• Coach, mentor, and support staff professional development

• Address workplace issues and conflicts constructively

• Model ethical behavior, integrity, and professionalism

• Adapt leadership approach to evolving organizational needs

Non-Essential / Secondary Responsibilities

• Knowledge of office procedures and business communications (letters, emails, minutes, donor and grantee reports)

• Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, Access

• Take direction, establish priorities, and work effectively as a team player

• Strong data analysis skills and attention to detail

• Flexibility to take on other duties as assigned to support RECAP

• Collaborate with COO, Communications Coordinator, and Executive Assistant to market and promote services

Personal Characteristics

• Commitment to serving the community

• Professional image; positive, upbeat, and enthusiastic demeanor

• Courtesy, friendliness, diplomacy, and tact

• Creativity and self-starter mindset

• Effective engagement with all stakeholders when representing RECAP

• Flexibility in a fast-paced environment

• Good judgment and decision-making capabilities

• Discretion, confidentiality, and efficiency

• Strong multi-tasking and prioritization skills

• Dependability and punctuality

Annual Performance Benchmarks

Benchmarks will align with the annual budget, strategic plan, and marketing plan, including:

• Timely submissions of reports, budgets, and renewals

• Completion of a community needs assessment and achievement of Strategic Plan benchmarks

• Annual review of the GoEngage database for compliance and accurate documentation

• Completion of staff evaluations

• Participation in county-wide task forces, coalitions, and committees to increase agency presence

Equal Employment Opportunity Statement

RECAP is an equal opportunity employer. We are committed to non-discrimination in all employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and termination. We ensure fair treatment regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, religion, disability, age, marital status, military status, or any other characteristic protected under federal, state, or local law. We fully comply with the New York State Human Rights Law and all applicable employment laws.