Telematics Expert Technician

Telematics Expert Technician

The opportunity

The Telematics Expert Technician is responsible for the installation and technical support of telematics trackers across all types of equipment in North America. The role includes hands-on installation, training local personnel, and providing technical guidance to ensure seamless and qualitative telematics integration.

Additionally, the Telematics Expert Technician supports other projects, workshops, and data/documentation initiatives as required (depending on the workload and the availability to travel). This position reports directly to the Fleet Maintenance Manager.

What success looks like

• Telematics trackers installed efficiently and correctly across all equipment types.

• Local teams trained and capable of independent installations.

• Continuous improvement of installation processes, tools, and documentation.

• Smooth integration of telematics solutions at OEM sites and within operations.

• Timely support for telematics technical issues minimizing operational disruptions.

• Contribution to other projects, workshops, and data/documentation initiatives supporting organizational efficiency.

A snapshot of what you will be doing here:

• Install and support telematics systems across a variety of equipment and locations.

• Partner with OEMs to integrate telematics solutions at the factory level for new assets.

• Train local teams on installation processes and develop guides, checklists, and training materials.

• Provide feedback to improve installation procedures, tools, and documentation.

• Troubleshoot and resolve telematics hardware and integration issues.

• Travel to workshops and OEM sites to support installations and deployments (up to 75%).

• Collaborate with internal teams to ensure alignment with operational and technical requirements.

• Support additional workshop activities and technical projects as needed, including documentation of processes and data.

Who we are looking for someone who:

• Technical Expertise & Troubleshooting: Strong knowledge of telematics hardware, installation, integration, and independent problem resolution, including automotive electrical systems, wiring diagrams, and vehicle power architectures.

• Hands-On & Field Skills: Practical skills with equipment, wiring, electronics, and automotive electrical components; comfortable working in workshops, field sites, and diverse environments worldwide.

• Training & Knowledge Transfer: Teach and guide local teams to perform installations independently; prepare clear documentation and instructional materials.

• Problem-Solving & Process Improvement: Analyze issues and implement actionable improvements; optimize installation procedures and workflows proactively.

• Communication & Collaboration: Communicate technical instructions and feedback clearly; coordinate effectively with internal teams and OEMs.

• Project & Time Management: Prioritize tasks, balance installations with other project support, track progress, document outcomes, and ensure follow-up.

• Adaptability & Travel: Comfortable with frequent and/or long-term travel and adapting to varied working environments.

Why we think you will love working with us:

• Part of a solid and growing international group

• A company with short decision lines where our employees are central to the success of the company

• An environment where you can develop and grow

• A competitive salary, depending on experience

• Multiple employee benefits:

• Medical Health Insurance

• HSA and FSA plans available

• Vision Insurance

• Dental Insurance

• ST and LT disability insurance

• Life Insurance

• 401k Plan with employer match

• PTO increasing up to 25 days

• Paid sickness per annum

• Provision of all PPE

• Job Type: Full-time

• UNLIMITED REFERRAL BONUSES

• The pay range for this position is $75,000-$85,000 based on experience and qualifications

Our company

At TCR Group, we are committed to revolutionizing the aviation industry by providing integrated solutions for Ground Support Equipment (GSE). Our services include GSE rental, leasing, and maintenance.

With headquarters near Brussels and a team of 1800+ employees, we operate globally across over 200 airports in America, Europe, Asia Pacific, and the Middle East. Our dedication to excellence makes us a trusted partner for customers worldwide.

Do you think we could be a match? We look forward to meeting you.

We encourage candidates to apply even if they do not meet all the requirements. Research shows that people from underrepresented groups often hesitate unless they meet every criterion. At TCR, we look for relevance, not perfection.

TCR International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

Please note that we do not accept unsolicited applications or inquiries from recruitment agencies.

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