Director, Consumer Data and Insights, Dermatological Beauty

Title: Director, Consumer Data and Insights (LDB)

Location: 10 Hudson Yards, New York, NY

Division: L’Oréal Dermatological Beauty 

Reports to: AVP, CRM 

Who We Are

At the heart of our company lies a dedication to innovation and progress. In all markets where we operate, we're committed to fostering excellence, empowering talented individuals, and leading the way in various industries.

Join L'Oréal: As the world's #1 beauty company, with a presence in over 150 markets, we are embarking on a transformative journey that embraces sustainability, digital innovation, and societal progress. We are dedicated to shaping the future of beauty by harnessing the power of technology, data, and science to tackle global challenges while staying true to our social and environmental commitments.

We're proud to have earned recognition as industry leaders in:

• Most Innovative Companies - Fast Company, 2023
• Top 5 - Most Attractive Companies Worldwide Among Business Students -Universum, 2023
• Top 25 World's Best Companies - TIME, 2023 
• Top Companies for Executive Women - Seamount, 2023
• Best Place to Work for Disability Inclusion - Disability Equal Index, 2023

With 86,000 dedicated employees spread across 150 countries, L'Oréal leads the global beauty industry and pioneers’ beauty technology. Our portfolio comprises 36 international brands grouped into four divisions. For over a century, we've been committed to making beauty accessible to all, and our goal is to reach another billion consumers worldwide through innovation.

Now, it's your moment to shine. If you are experienced, embrace challenges, value continuous learning, and want to create a positive impact, we invite you to join our diverse teams. Whether you're an industry veteran or a seasoned professional, we are always on the lookout for exceptional talents to contribute to our mission.

In the L'Oréal Dermatological Beauty Division, we change people's lives by creating the ‘beauty of health’ with our iconic brands (La Roche- Posay, Vichy, CeraVe, Skin Ceuticals). With the most prescribed brands by dermatologists and other specialists, our division is maintaining a double-digit growth worldwide for the last 5 years which is fueled by +7.5k employees around the world. 

A Day in the Life

L'Oréal's Dermatological division is searching for a data driven, detail oriented, Director of Consumer Data and Insights to lead deep dive analyses and advanced analytics projects to support our direct-to-consumer channels, to develop and execute an analytics roadmap. The expectation is that this individual will become an expert on the LDB customer by developing and disseminating customer insights and analyses that support business objectives and will work with analytics and data capture on a fleet-wide, regional, and individual store level.

Responsibilities

• Develop divisional analytics strategy, identifying priority analyses to influence larger marketing strategies
• Collaborate with Corporate Digital and Marketing Team to enhance company-wide analytics capabilities (dashboards, advanced analytics models, GenAi analytics) and identify future needs
• Manage external analytics resources to prioritize requests
• Create and distribute monthly/quarterly customer KPI Reports to assist Brands in driving their DDM goals
• Data collection progress of each Brands
• Product launch and product performance reports 
• Brand level deep dives
• Preparing customer segments for DTC, E-Retailer, and Field Teams to activate against in various channels 
• Perform customer analyses including but not limited to deep dives into new customers and high value customers

Requirements

• Bachelor’s degree preferably in Business Analytics, Information Systems/Technology, or other related fields
• 8-10 years’ experience working with SQL - mastery of SQL is a must
• 8-10 years’ related business experience, preferably in a direct-to-consumer Retail or Digital channel
• Experience with modern dashboarding and data visualization tools such as PowerBI and other
• Experience with web analytics (GA4) required
• Mastery of Microsoft Office Suite is a must - heavy focus on Excel and PowerPoint
• Experience working with statistical analytics languages (Python, R, SAS, etc.) is a bonus
• Ability to effectively reconcile the needs of business stakeholders with the IT and Database management teams
• Knowledge of integration concepts as they relate to sourcing data from disparate sources
• Excellent interpersonal skills with the ability to work effectively as a member of a fast paced, dynamic team, servicing stakeholders at both the headquarters and in the sales field
• Self-motivated, results-oriented performer with excellent time management and prioritization skills

What’s In It For You

As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L’Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.

Additional Benefits Information As Follows

• Salary Range: $138,500 - $200,800 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Don’t meet every single requirement?

At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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