Behavioral Health Referral Coordinator

GOODWILL INDUSTRIES OF GREATER NEW YORK & NORTHERN NEW JERSEY INC.

JOB DESCRIPTION

Position Title: Behavioral Health Referral Coordinator

Location: NYC- 4 Major Boroughs

Benefit Classification: Full-Time Benefitted

Position Type: FLSA - Non-Exempt

About This Role

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believe that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

We are seeking an experienced Behavioral Health Referral Coordinator . If you are looking to join our dedicated team, we want to hear from you!

The Awesome Things You’ll Do

• The position is primarily responsible for conducting marketing presentations to community Mental Health organizations to secure new referrals for Behavioral Health Service programs
• Build and maintain partnerships with Mental health Community Base Organizations (i.e. hospitals, supportive housing programs, shelters, case management agencies, and other community partners)
• Leverage established local partnerships to build/expand referral pipelines
• Determine eligibility for services and direct referrals to the appropriate program within the BHS portfolio
• Respond to all inquiry regarding Mental Health services at Goodwill programs
• Collaborate with intake staff to ensure timely scheduling of initial intake appointments and necessary follow-ups aligned with client service needs.
• Design and standardize intake protocols to facilitate rapid access to care
• Provide oversight of intake operations to ensure timely, consistent, and effective execution of established protocols.
• Communicate with participants, referral sources, and internal teams to provide & gather updates on intake status and/or address inquiries related to enrollment
• Work with SVP to create quarterly marketing goals, implement strategic plans with a focus on expanding community awareness of Behavioral Health Services within Goodwill Missions
• Drive program promotions to grow BH community impact

• Create and execute a strong content and social media campaign, including an editorial calendar, social channels, and advertising to expand awareness of Goodwill Mental Health services
• Hosting interactive community events and utilize targeted digital outreach to grow mission census
• Identify and strengthen Clubhouses involvement in neighborhood initiatives

Activities are subject to change / be added to meet business needs with management approval.

Our Must Haves

• Bachelor's degree
• At least 2 years prior experience in community outreach, client intake, customer relations, or a related field required
• Strong interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to work independently and manage a flexible schedule
• This role involves strong communication skills, detailed record-keeping, and coordination with various stakeholders to ensure a smooth patient experience
• Skilled at working both strategically (setting big picture goals, building relationships, using data and program trends to present strong ideas for targeted outreach
• Ability to build partnerships
• Strong problem-solving skills

Special Working Conditions

• Must be able to travel across city using public transportation

What We Offer

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

You bring the Good in Goodwill

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at [email protected]. We are happy to assist and ensure you have an equal opportunity to apply.