Customer Service Analyst I

: At Everi, we're seeking a customer-centric individual who thrives on providing exceptional support and assistance to our valued clients. In this role, you'll be at the forefront of our customer service efforts, ensuring that every interaction leaves our customers with a positive impression. What Will You Be Doing? As a core member of our team, you will regularly engage with our customers through both inbound and outbound calls. Your mission will be to assist them with technical and service related questions while making sure that their experience is nothing short of outstanding. If a situation calls for it, you'll confidently escalate the matter to management, showing your commitment to finding the best solution for our customers. Skills, Knowledge, & Expertise for the job: Key Qualifications - High School Diploma or GED required 1-2 years of customer service experience; preferably in an office or call center environment. Analytical and problem-solving skills Professional communication skills, both written and verbal Bilingual a plus Technology proficient Distraction-free work environment Why Us? Everi's benefits package includes Medical, Dental, Vision, 401k with company match, life insurance, maternity and paternity leave, adoption assistance, pet insurance, gym reimbursement, and more! Discretionary Time Off (DTO) - No more “banking hours” to take a day off and the perfect way to prevent burnout and improve productivity. Building on a solid culture and resounding positive feedback from Everi employees in 2021, Everi continued to receive recognition as a Top Workplace in 2022. Everi was recognized nationally as a Top Workplace 2022 USA and received a second regional award for its HQ in Las Vegas as a Nevada Top Workplace 2022. This most recent award brings Everi's total number of Top Workplaces awards in 2021 and 2022 to a whopping 10 awards!!!! Everi is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency. We are proud to be the gaming industry's single-source provider of financial technology, loyalty solutions, games, and intelligence solutions. Let's Go! The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled. At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case's facts and circumstances. A reasonable estimate of the current range is $16.00 - $17.25 per hour and overtime eligible. Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law. ** For All External Staffing Agencies ** Everi does not accept unsolicited agency submittals. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review. Everi is not responsible for any fees related to unsolicited resumes. #LI-remote #LI-NW1 About Everi We believe in the values of Collaboration, Integrity, Inclusion, Excellence, and Fun!