Hotel Front Desk - Weekends Required
- Greet, register, and assign rooms to guests.
- Answer telephone.
- Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
- Make and confirm reservations.
- Monitor room availability.
- Block rooms.
- Program wake-up calls.
- Handle guest mail and messages.
- Perform check-out services.
- Open and close shifts making cash drops as necessary.
- Maintain market stock and coffee area as needed.
- Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
- Provide guests with directions and information regarding the local area.
- Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
- Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
- Schedule shuttle runs for guests (hotels with shuttle only).
- Perform laundry duties as needed.
- 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
- Solid organizational, time-management and prioritization skills
- Exceptional customer service skills
- Ability to multi-task in a fast-paced environment
- Basic computer and administrative skills
- Availability to work a flexible schedule
- Compensation $15.50 - $15.75 per hour
- Comprehensive benefit packages for full-time positions
- Hotel room discounts at our locations around the globe
- Discounts on food and beverages
- Professional development and advancement opportunities
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