Vice President, Client Operations

Company description

At Publicis Collective, we know tomorrow's challenges won't be solved by today's solutions. It's why we support our teams with the resources and tools they need to continue redefining the future of marketing. It's also why clients rely on us to lead the way in connecting media, data, technology, and teams by what matters most - business outcomes.

Publicis Collective's consultative practitioners are catalysts for business growth and innovation, we're more than media experts. We are an incubator for high-performing talent and a launchpad for ideas that push the boundaries of what's possible.

As part of the global Publicis Media network, we're backed by the power, scale, and benefits of Publicis Groupe, one of the largest and most celebrated marketing and communications platforms on the planet.

How are we different? There are three core values at the center of our approach that help us stay ahead - curious, open, and driven.

Curious - A deep curiosity compels us to go beyond the brief to deliver exceptional outcomes.

Open - We value diverse perspectives and new ways of working.

Driven - We are ambitious, rigorous, self-disciplined, and resilient in our pursuit of excellence.

If you're a collaborative and enterprising practitioner with a passion for media and a desire to make a real impact, we want to hear from you.

Let's shape the future together.

Overview

About Client Operations

The Client Operations Department drives client-specific operational excellence across all agency practice areas, including Strategy, Investment, HR, Finance, Invoice Reconciliation, and Agency Administration & Compliance.

We centralize and standardize foundational workflows across all lines of business, bringing together thorough, tactical workstreams to create smarter, faster, and more efficient ways of working. Our team is built for highly organized problem-solvers and plays a critical role in differentiating Collective while providing a strong operational foundation for the agency.

Role Overview

The VP, Client Operations is a practitioner-leader responsible for driving day-to-day operational excellence across a portfolio of client accounts. This role partners closely with the SVP/Director to lead key operational verticals-Budgets & Compliance, Vendor Management, and Tools & Systems-while ensuring seamless execution across teams.

The VP plays a critical role in translating strategy into action, overseeing workflows, optimizing processes, and ensuring accuracy across all operational and financial systems. This individual is both a strategic thinker and a hands-on problem solver, comfortable operating in the details while influencing broader team outcomes.

Responsibilities

• Operational Leadership & Execution

• Oversee daily operations across client accounts, ensuring accuracy, timeliness, and consistency

• Manage workflows across planning, buying, billing, and reporting systems (Mediaocean, Prisma, MediaTools)

• Ensure operational processes are completed in alignment with client and agency standards

• Team Leadership & Development

• Manage and mentor a team, fostering a culture of accountability, collaboration, and continuous improvement

• Provide coaching, training, and clear direction to support career growth and skill development

• Assist in resource allocation and workload management across accounts

• Financial Management & Compliance

• Oversee system setups, buy authorizations, and billing processes to ensure accuracy and compliance

• Monitor budgets, track financial reporting (planned vs. purchased, ordered vs. approved), and resolve discrepancies

• Support internal and external audit processes and ensure adherence to client-specific requirements

• Process Improvement & Systems Optimization

• Identify inefficiencies and implement process improvements to enhance team productivity and accuracy

• Partner with cross-functional teams to streamline workflows and improve system utilization

• Support system enhancements, testing, and adoption of protocols

• Cross-Functional Collaboration

• Partner with Strategy, Investment, Analytics, Finance, and HR teams on client-specific needs

• Act as a key point of contact for operational questions and issue resolution

• Build strong relationships across teams to ensure alignment and seamless execution

What Success Looks Like

• Consistently delivers accurate, timely operational outputs across accounts

• Builds and develops high-performing teams

• Drives measurable improvements in process efficiency and system utilization

• Maintains strong compliance and audit performance

• Establishes credibility as a trusted operational partner across functions

Qualifications

Ideal Candidate Profile

• 8-10+ years of agency experience, with a focus on operations or media finance

• Strong expertise in Mediaocean, Prisma, and/or MediaTools

• Advanced Excel skills (pivot tables, vlookups) and strong analytical capabilities

• Proven ability to manage multiple workstreams in a fast-paced environment

• Meticulous with a strong focus on accuracy and process rigor

• Effective communicator with the ability to translate data into actionable insights

• A collaborative leader who is equally comfortable coaching teams and delivering work

Leadership Traits

• Hands-on, solutions-oriented, and proactive

• Strong sense of ownership and accountability

• Invested in developing others and building team capability

• Comfortable navigating ambiguity and driving clarity

• Continuous improvement mentality with a focus on operational excellence

Additional information

Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].

Compensation Range: $149,340 - $239,148 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 05/26/2026.

All your information will be kept confidential according to EEO guidelines.

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