Director of Hospitality Services

Pay Grade: 17

Salary: $130,000 - $150,000

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards - Best Places to Work,

Job Summary

The Director of Hospitality Services is a senior leader responsible for overseeing and enhancing all aspects of the hospitality experience across the company’s foodservice operations. This role ensures that guests, clients, and partners consistently receive exceptional service while maintaining operational efficiency and brand standards. A critical component of this position is effective stakeholder management and communication—building strong relationships with clients, partners, vendors, and internal teams to deliver collaborative, high-value outcomes. The Director will provide strategic leadership, staff development, and innovation in service design to position the company as a leader in hospitality excellence.

Key Responsibilities

Leadership & Strategy

• Develop and implement the company’s hospitality vision, aligning with overall business objectives.
• Establish service standards and ensure consistency across all foodservice locations and contracts.
• Lead initiatives to enhance customer satisfaction, loyalty, and retention.

Operations & Service Excellence

• Oversee day-to-day hospitality operations, ensuring compliance with health, safety, and brand standards.
• Collaborate with culinary, facilities, and operations teams to deliver seamless guest experiences.
• Implement feedback systems to measure guest satisfaction and continuously improve service quality.

Stakeholder Management & Communication

• Build, manage, and nurture relationships with key stakeholders, including clients, vendors, leadership teams, and employees.
• Serve as the primary liaison between the company and external partners and sectors, ensuring clear, consistent, and professional communication.
• Anticipate stakeholder needs, address concerns proactively, and deliver timely updates to foster trust and collaboration.
• Partner with business development and operations teams to identify opportunities for growth and improved service delivery.

Team Development

• Recruit, train, and mentor hospitality leaders and service teams.
• Foster a culture of service excellence, teamwork, and accountability.
• Design professional development programs to enhance employee skills in service and leadership.

Financial & Business Management

• Manage departmental budgets, staffing models, and resource allocation.
• Monitor key performance indicators (KPIs) related to service quality, efficiency, and profitability.
• Support business development efforts by contributing to proposals, presentations, and client pitches.

Qualifications

Education & Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• 8–10+ years of progressive leadership experience in hospitality, foodservice, or related industries.
• Proven track record of leading large teams and multi-site operations.
• Demonstrated success in stakeholder management, client relations, and cross-functional communication.

Skills & Competencies

• Strong leadership, communication, and interpersonal skills.
• Exceptional stakeholder management, negotiation, and relationship-building abilities.
• Ability to balance strategic vision with hands-on operational management.
• Expertise in guest experience design, service training, and hospitality innovation.
• Financial acumen with experience in budgeting and cost management.
• High adaptability, problem-solving skills, and commitment to continuous improvement.

Apply to Restaurant Associates today!

Restaurant Associates is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Restaurant Associates are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.