Audio Visual Account Manager
- Salary range: $70,000 – $100,000 annually, commensurate with experience
- Additional earnings potential: Commissions structure based on sales performance
- Build, maintain, and strengthen relationships with existing clients, serving as their primary account contact.
- Identify and pursue new sales opportunities with current clients and within targeted new accounts.
- Conduct site walk-throughs, client meetings, and needs assessments to ensure accurate scope definition.
- Review and contribute to AV system proposals, quotes, and contracts, ensuring alignment with client budgets and ITC profitability targets.
- Collaborate closely with internal teams (design, engineering, operations, procurement) to ensure seamless project execution and client satisfaction.
- Actively engage with clients to address concerns, restore confidence, and improve relationships where challenges exist.
- Monitor account health, sales pipeline, and client feedback, maintaining accurate records in CRM and reporting systems.
- Provide professional guidance on AV integration solutions, with emphasis on higher education installations.
- Stay current on AV industry standards, trends, and competitive landscape.
- Support contract updates, including rate adjustments, to ensure sustainable and profitable relationships.
- Ensure compliance with company policies, prevailing wage requirements (where applicable), and client contract terms.
- Perform other duties as assigned.
- Minimum 3 years of experience in AV integration sales, account management, or similar role.
- Experience managing complex client relationships, particularly within higher education or commercial sectors.
- Strong track record of revenue growth and new opportunity development.
- Familiarity with AV integration solutions, products, and installation practices.
- Excellent communication, negotiation, and interpersonal skills.
- Strong organizational, time management, and problem-solving abilities.
- Ability to manage challenging client relationships professionally.
- Proficiency with CRM systems, G Suite, and other business software.
- Valid driver’s license and reliable transportation for regional travel.
- Bachelor’s degree in business, marketing, or related field.
- Experience working with public sector or higher education clients.
- Adaptability, accountability, and proactive approach to challenges.
- Ability to maintain professionalism under pressure and when building client trust.
- Strong sense of ownership and initiative.
- Solution-oriented, dependable, and effective communicator.
- Competitive salary and commission potential.
- Paid vacation and sick leave.
- Health, vision, and dental insurance options.
- 401(k) plan with employer contribution after eligibility period.
- Cell phone stipend.
- Per diem for qualifying regional travel.
- Communicating effectively in person, by phone, and via written communication.
- Traveling regionally to client sites and performing site walk-throughs.
- Reviewing and interpreting technical documents and proposals.
- Engaging in prolonged periods of computer and phone work.
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