Tiffany & Co. Cross Functional Service Center Specialist (NYSC)
- Provide functional coverage in varying areas as needed to ensure business goals are met. Physically and systematically process and update service orders according to departmental production and quality standards via the Repair System, ensuring orders are meeting service delivery standards. Processing includes at various times, but it not limited to, order logging, prioritization, and communication, supplying materials, washout, quality assurance, and preparing of shipments.
- Manage parts inventory, including cycle counts and parts ordering, while ensuring accuracy. Work with management to identify and resolve inventory issues.
- Contribute to the completion of orders by completing technical processes requiring the use of certain equipment, specifically machine engraving and embossing services for Tiffany & Co. product and packaging, ensuring orders are completed to company servicing and quality standards. Report order issues and equipment needed to management in a timely manner.
- The CFSCS will act as a liaison to the Repair Services technical staff by troubleshooting service issues and assisting in the response to internal client inquiries within the established time frames.
- The CFSCS will also partner and assist management with projects when necessary.
- High School diploma or equivalent
- Strong verbal and written communication skills
- Proficiency with Microsoft Office, especially Outlook and Excel
- 2 years experience in an administrative business or technical environment
- Undergraduate degree
- Experience in machine engraving and/or embossing or related field preferred.
- Familiarity with graphic programs a plus.
- Inventory management knowledge a plus
- Graduate Gemologist is a plus
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