Associate Account Manager

Location: New York, NY
Work Model: Hybrid (in-office several days per week)
Industry: Fintech / SaaS
Compensation: Base salary range of $60,000–$65,000 with on-target earnings (OTE) of $80,000–$90,000

About the Company

Our partner is a fast-growing fintech SaaS company building an all-in-one financial platform designed to help modern businesses operate more efficiently. Their product supports high-growth companies and the operators behind them, with a strong emphasis on trust, customer experience, and long-term relationships. The team operates in a high-ownership, collaborative environment and is continuing to invest in building out its post-sales and growth functions.

The Opportunity

Our partner is hiring an Associate Account Manager to join a newly formed, post-sales growth team. This is an entry-level role focused on supporting existing customers, identifying expansion opportunities, and serving as a trusted point of contact for accounts that do not yet have a dedicated account manager.

You’ll work closely with the Growth Account Management team to ensure customers are supported, engaged, and positioned for long-term success. This role offers strong exposure to post-sales strategy and a clear path for advancement, with the opportunity to grow into an Account Manager role within approximately 12 months based on performance.

Responsibilities

• Serve as the primary point of contact for a small book of existing customers without dedicated account management coverage
• Build trusted relationships with customers and act as a reliable, responsive partner
• Identify and surface expansion and upsell opportunities in collaboration with Account Managers
• Partner closely with post-sales and go-to-market teams to ensure a strong customer experience
• Communicate clearly and professionally with customers, including founders and senior stakeholders
• Maintain accurate notes and updates within internal systems

Requirements

• Strong written and verbal communication skills; ability to build trust quickly with customers
• Comfort engaging with existing clients and handling customer-facing conversations
• Ability to think clearly and adapt in real time during conversations
• Demonstrated motivation, ownership, and follow-through in academic, professional, or extracurricular settings
• Interest in account management, customer success, or post-sales roles in a startup environment
• Bachelor’s degree preferred; new graduates and candidates graduating soon are encouraged to apply
• Prior sales or fintech experience is not required