Inside Desk Claims Adjuster - Homeowners and Dwelling Fire
- Adjust reserves and provide recommendations to ensure reserving activities are consistent with corporate policies.
- Communicate promptly and professionally with all parties when answering questions and gathering claim information.
- Review and make necessary changes and adjustments to estimates.
- Contact and/or interview insureds to obtain additional information to evaluate claims in a timely manner.
- Enter claim payments, reserves into computer system by inputting concise and accurate file documentation.
- ISO claim input and reporting.
- Investigate, evaluate, and negotiate settlement while applying technical knowledge and human relations skills to effect fair and prompt resolution of cases which will result in a reduced loss ratio.
- Maintain claim files with professional notes, claim summary, detailed analysis, and specific action plan with target dates.
- Adhere to company service standards. Provide both internal and external written correspondence in a thorough professional manner.
- Pay and process claims in a timely fashion, and within designated authority level.
- Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
- Make timely, fair, and reasonable claim disposition within the states’ good faith claims handling guidelines and regulations.
- Perform other duties as assigned by management and mentor.
- A college degree (preferred).
- 3+ years’ experience managing and handling Homeowners and Dwelling Fire claims as an inside/desk adjuster at an insurance carrier.
- Coverage experience (required).
- Large loss experience a plus.
- Continued insurance education and/or designations.
- Xactimate knowledge (preferred but not required).
- A thorough technical understanding of insurance coverage and claim procedures.
- Ability to identify subrogation and salvage opportunities.
- Ability to work under pressure, especially in the event of a storm or catastrophe (CAT).
- A strong team player with initiative and ability to effectively multi-task.
- Must communicate professionally with excellent verbal and written skills.
- Responsive customer service orientation.
- Computer skills with working knowledge of company software programs.
- Detail-oriented with excellent organizational skills.
- Must be able to secure licenses in NY and all surrounding states where Kingstone polices are written.
- Good negotiation and settlement skills.
- Comprehensive health benefits
- Life and disability insurance
- 401(k) with company match
- Paid parental leave
- Paid vacation, paid holidays, and birthday off
- Flexible work schedule
- Peer recognition program
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